Guest Relation Manager

1 week ago

Jakarta, Indonesia Marriott International, Inc Full time

**Additional Information**
**Job Number**25020660
**Job Category**Rooms & Guest Services Operations
**Location**JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.

**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.

**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
- Marriott International is an equal opportunity employer. We beli

  • Assistant Guest Relation Manager

    1 week ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25037853 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...

  • Guest Relation Manager

    3 days ago

    Jakarta, Indonesia The Hermitage, a Tribute Portfolio Hotel Jakarta Full time

    Guest Relation Manager - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...

  • Guest Relation Executive

    2 weeks ago

    Jakarta, Indonesia Mandarin Oriental Hotel Group Full time

    **Guest Relation Executive**: Mandarin Oriental Jakarta is looking for a Guest Relation Executive to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin...

  • Guest Relation Officer

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24044859 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Jakarta Thamrin, Jalan M.H. Thamrin, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding...

  • Guest Relations Agent

    7 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24058868 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions...

  • Guest Relation Officer

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24025503 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Jakarta Thamrin, Jalan M.H. Thamrin, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding...

  • Guest Relation Officer

    3 weeks ago

    Jakarta, Indonesia PT Paris Tokyo Mademoiselle (Moonshine Dine & Lounge) Full time

    Persyaratan 1. Male/Female 2. Maximum 28 years old 3. Minimum one year experience working at Food & Beverage at the same position 4. Have a strong passion in each position in guest service and satisfaction 5. Positive attitude, loyal and able to work in holiday 6. Able to speak english Tanggung Jawab 1. Greet incoming and departing Guests warmly with a...

  • Guest Service Manager

    1 week ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24110752 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Guest Relation Supervisor

    4 weeks ago

    Jakarta, Indonesia Osteria Gia (Ismaya Group) Full time

    Guest Relation Supervisor - A proven track record in kitchen management. - The ability to efficiently identify & resolve problems - Capable of delegating multiple tasks effectively. - Experiences in Italian & Western cuisine. - Strong communication & leadership skills. - Stay up to date with cooking trends & best practices. "Waspada terhadap Modus Penipuan...

  • Guest Relation Officer

    4 weeks ago

    Jakarta, Indonesia Osteria Gia (Ismaya Group) Full time

    Guest Relation Officer - A proven track record in kitchen management. - The ability to efficiently identify & resolve problems - Capable of delegating multiple tasks effectively. - Experiences in Italian & Western cuisine. - Strong communication & leadership skills. - Stay up to date with cooking trends & best practices. "Waspada terhadap Modus Penipuan...

  • Guest Relation Officer

    4 weeks ago

    Jakarta, Indonesia PT Mora Perkasa Group Jakarta Full time

    Guest Relation Officer - Minimum 2 years of experience in a related role - A relevant degree in a related position - Positive attitude and mind - Good communication and interpersonal skills - Adaptability for both individual and team collaboration - Willing to work in a full-time position at our offices/outlets in Jakarta "Waspada terhadap Modus Penipuan...

  • Guest Relation Officer

    3 weeks ago

    Jakarta, Indonesia Swissotel Nusantara Full time

    Guest Relation Officer - Penempatan di IKN "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of the Fraud...

  • Guest Service Manager

    4 weeks ago

    Jakarta, Indonesia Holiday Inn Express Full time

    Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us. A little taste of your day-to-day: Every day is different, but you’ll mostly be: - Serving as the...

  • Guest Relation Officer

    4 weeks ago

    Jakarta, Indonesia Mercure Jakarta Batavia Full time

    Guest Relation Officer - Minimum 2 years experience in the same position - Bachelor degree - Excellent Communication Skill What is in it for you: - International working ambiance - Working with positive mindset colleagues - Opportunity to develop your talent and grow within your property and acrossthe world! "Waspada terhadap Modus Penipuan pada saat...

  • Guest Relation Officer

    4 weeks ago

    Jakarta, Indonesia Osteria Gia (Ismaya Group) Full time

    Guest Relation Officer - Min have 1-2 years of experience in the same position, preferably from the resto & bar concept. - Young, talented, energetic, and outgoing personality is mandatory. - Presentable and representative to our lifestyle brands - Fluent in English and possesses a high level of confidence - The min. height for female is 160 cm and male...

  • Guest Relation Supervisor

    4 weeks ago

    Jakarta, Indonesia Osteria Gia (Ismaya Group) Full time

    Guest Relation Supervisor - Min have 1-2 years of experience in the same position, preferably from the resto & bar concept. - Young, talented, energetic, and outgoing personality is mandatory. - Presentable and representative to our lifestyle brands - Fluent in English and possesses a high level of confidence - The min. height for female is 160 cm and male...

  • Guest Relations Executive

    4 weeks ago

    Jakarta, Indonesia Hiringmaps Full time

    **Responsibilities**: - **Guest Services**: Extend a warm welcome to guests and customers upon their arrival. Provide information about facilities, services, and activities available on the premises. - **Personal Assistant**: Act as a personal companion to guests, readily assisting with their special requests such as restaurant reservations, ticket...

  • Assistant Guest Experience Manager

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25008057 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia, 33414 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Entry level management position that...

  • Guest Relations Officer

    3 weeks ago

    Jakarta, Indonesia Shangri-La Hotels Full time

    Shangri-La Jakarta **MAIN RESPONSIBILITY**: To accord personalize and prompt service to all VIP guest from arrival to departure, to provide all hotel guest and patron, courteous, tactful and efficient service. GRO-Mandarin speaker also acted as key personnel when it comes with the non-English speaker Chinese guest. **REQUIREMENTS**: Fluent in English (both...

  • Guest Relations Officer

    3 weeks ago

    Jakarta, Indonesia Shangri-La Hotels Full time

    SHANGRI-LA HOTEL, JAKARTA **MAIN RESPONSIBILITY**: To accord personalized and prompt service to VIP guests from arrival to departure, to provide all hotel guests and patrons, courteous, tactful and efficient services. Area responsibilities will cover customer loyalty, guest preference, and lobby management to ensure quality standards and procedures for VIP...