Guest Relation Officer

6 months ago

Jakarta, Indonesia Belmond Full time

As a Guest Relation Officer at Jimbaran Puri, A Belmond Hotel, you are the embodiment of hospitality, ensuring that every guest's stay is nothing short of extraordinary. In this role, you will create memorable experiences by providing personalized service and anticipating the needs of our esteemed guests. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

**Primary responsible includes**:

- Passion in understanding and embody company values
- Act with heart in engaging with guests and personalized service to guests
- Professionalism in handling guest concerns effectively
- Represent the values and ethos of Jimbaran Puri, A Belmond Hotel with professionalism and integrity
- Make the Moment for our guest journey
- Be remarkable in assist guests with special arrangements or celebrations
- Provide comprehensive concierge services

**Requirements**:
**What you bring**:

- Relevant qualification or experience in guest relations or customer service
- Excellent verbal & written communication skills
- Proficiency in multiple languages is advantageous
- Strong problem-solving skills
- Genuine passion for hospitality
- Expressing a knowledge of local of interest, amenities, and cultural experiences
- Consistency and strong attention in details
- Proficiency in hotel management software
- Willingness to learn and develop
- A team player
- Indonesian citizen only

**Benefits**:
**What we offer**:
At Jimbaran Puri, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation and benefits including:

- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee assistance and wellness programs
- Enhanced pension scheme
- Comprehensive Medical insurance
- Complimentary and preferred rate experiences at our iconic destinations
- Friendly and Family environment

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment.

About Us
Jimbaran Puri, is located in the heart of a small fisherman’s enclave, offering a taste of unspoiled Bali, a slice of paradise barely touched by tourism and regarded as one of the island’s most serene hotels.
Jimbaran Puri means “Royal House in Jimbaran area”
To arrive at Jimbaran Puri is to enter another world. The perfect combination of tradition, culture and nature are the soul and charm of the resort which creates a serene authentic Balinese beach hideaway.
Jimbaran Puri is an ode to Bali’s tranquil atmosphere and authentic Balinese hospitality, offering a peaceful and spiritual setting where time seems to have stood still.

The Belmond & LVMH Family
Jimbaran Puri, A Belmond Hotel, Bali, Indonesia, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are the heart of the Belmond experience.

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