Guest Relation Officer Ayana Midplaza, Jakarta

8 hours ago


Jakarta, Indonesia AYANA Hospitality Full time

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out. As a Guest Relation Officer, you will be the face of our hotel, providing personalized service and addressing guest needs promptly and effectively.

**Responsibilities**:

- Warmly welcome guests upon arrival and assist with the check-in process
- Address guest inquiries, requests, and concerns with a positive and proactive attitude
- Collaborate with different departments to meet guest needs and preferences
- Provide guests with knowledgeable information about hotel amenities, local attractions, and events
- Handle guest complaints and feedback professionally and efficiently
- Ensure an exceptional guest experience by anticipating needs and exceeding expectations
- Participate in creating memorable experiences for guests by coordinating special requests and events

**Requirements**:

- Previous experience in guest relations or a similar role in the hospitality industry
- Excellent communication skills in English; proficiency in additional languages is a plus
- Strong customer service mindset with a passion for hospitality
- Ability to handle challenging situations calmly and diplomatically
- A degree in hospitality management or a related field is preferred
- Flexibility to work shifts, including weekends and holidays

**Benefits**
- Positive Working
- Great Environment
- Supportive Team Work



  • Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality is seeking a Bellman to join the team at the AYANA Midplaza Jakarta. As a Bellman, you will be an important part of ensuring a positive guest experience by providing excellent customer service and assistance with luggage and transportation. This role requires excellent communication skills, attention to detail, and the ability to remain...


  • Jakarta, Indonesia AYANA Hospitality Full time

    **Responsibilities**: - Develop and implement hygiene protocols, policies, and procedures for AYANA Midplaza, JAKARTA - Regularly review and update hygiene protocols and procedures based on industry standards and local regulations - Provide training for all staff on hygiene protocols and procedures - Monitor and enforce hygiene standards for all areas of...


  • Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality is a leading hospitality company in Indonesia renowned for its excellent services and unparalleled luxury experience. We are currently seeking a Human Resources Officer to join our team at our AYANA Midplaza, JAKARTA location. In this role, you will be responsible for managing the company's human resources functions, including employee...


  • Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality is seeking a motivated and innovative Marketing Executive to join our team at AYANA Midplaza Jakarta. As the Marketing Executive, you will be responsible for developing and executing marketing strategies to promote the hotel and its services among customers and stakeholders. You will play a pivotal role in improving brand awareness, driving...


  • Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality is looking for a Steward Supervisor to join our team at AYANA Midplaza Jakarta. As a Steward Supervisor, you will be responsible for leading a team of stewards to ensure the cleanliness of the kitchen and make sure that all tableware and equipment are in pristine condition. **Responsibilities**: - Supervise and lead a team of stewards to...

  • Sales Manager

    4 months ago


    Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality is looking for a Sales Manager - Rooms for our AYANA Midplaza, JAKARTA location. As a Sales Manager - Rooms, you will be responsible for driving revenue through sales of hotel rooms. You will be tasked with building and maintaining relationships with clients to increase revenue and occupancy rates. You will work closely with the sales and...


  • Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality is seeking a dynamic and results-driven Sales Executive to join our team at AYANA Midplaza in Jakarta. As a Sales Executive, you will be responsible for generating revenue and driving sales growth for our hotel. You will be tasked with identifying and pursuing new business opportunities, building and maintaining relationships with clients,...


  • Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality is seeking a motivated and detail-oriented Learning and Development (Training) Officer to join our team at AYANA Midplaza, Jakarta. As the Training Officer, you will be responsible for assisting in the coordination and delivery of training programs and initiatives to enhance the skills and knowledge of our...


  • Jakarta, Indonesia MidPlaza Holding Full time

    MidPlaza Office Building, a prestigious Grade A office building in the heart of Sudirman. Midplaza has 2 (two) towers, Midplaza 1 and Midplaza 2 with a majority of tenants are Japanese companies. We seeks a passionate and proactive Tenant Relations Officer to cultivate enduring relationships with our diverse tenant community.You will act as the tenants'...


  • Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality, a leader in the hospitality industry, is seeking a friendly and detail-oriented Spa Receptionist to join our team. In this role, you will be the first point of contact for our spa guests and will provide exceptional customer service to ensure a relaxing and enjoyable experience. You will work closely with our spa team to ensure efficient...


  • Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality is seeking a highly motivated Japanese Sales Executive (Native) to join our team at AYANA MidPlaza in Jakarta. As a native Japanese speaker, you will play a vital role in driving sales and revenue growth within our organization. You will be responsible for managing and growing key accounts, developing new business opportunities, and...

  • Community Manager

    4 months ago


    Jakarta, Indonesia MidPlaza Holding Full time

    In the heart of our premium flexible coworking space, this role is poised to provide extraordinary experiences and impeccable customer service for our valued clients and guests. Our dedicated Community Manager will assist clients in optimising their use of our adaptable workspaces to elevate their business goals and facilitate the creation of invaluable...


  • Jakarta, Indonesia AYANA Hospitality Full time

    As the Public Relation Officer, you will work closely with the Marketing team to craft news releases, coordinate press conferences, and develop social media campaigns. You will also be responsible for building relationships with key media contacts, identifying new opportunities for coverage, and keeping up-to-date with industry trends and competitor...

  • Sales Executive

    4 months ago


    Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality is seeking a highly motivated Sales Executive - Japanese (native) to join our team. As a native Japanese speaker, you will play a key role in driving sales and revenue growth within our hospitality industry. Reporting to the Senior Sales Manager - Japanese, you will be responsible for managing and growing key accounts, establishing new...


  • Jakarta, Indonesia AYANA Hospitality Full time

    Review and respond to daily operational demand as it relates to the hotel. Especially for Spa Reception and Attendant. And ensure the operation goes smoothly in each section. - Maintain the cleanliness of all Spa area as well as the safety of equipment. - Do regular walk through with Spa Supervisor and Spa Assistant Manager to record and follow up any...


  • Jakarta, Indonesia AYANA Hospitality Full time

    We are looking for Guest Relations Officer to provide high-quality service to our Japanese Guests. You will address complaints and go to the extra mile to make sure our guest satisfied. In this role, you should be an excellent communicator in highly Japanese Manner who can stay positive when facing difficult situations. You should also be reliable and...


  • Jakarta, Indonesia AYANA Hospitality Full time

    We are looking for an enthusiastic Bartender/Bartenderess to provide an excellent guest drinking experience. Good Bartenders will be able to create classic and innovative drinks exceeding customers’ needs and expectations. Compensation includes salary and tips. **Responsibilities**: - Prepare alcohol or non-alcohol beverages for bar and restaurant...


  • Jakarta, Indonesia AYANA Hospitality Full time

    We are looking for an Assistant Front Office Manager to join our team at AYANA Hospitality. As an Assistant Front Office Manager, you will be responsible for overseeing the daily operations of the front office, ensuring a seamless guest experience and maintaining high service standards. Your duties will include supervising the front office staff, managing...


  • Jakarta, Indonesia AYANA Hospitality Full time

    We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...

  • Front Desk Supervisor

    4 months ago


    Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality is currently seeking a highly motivated and customer service-oriented individual to join our team as a Front Desk Supervisor. In this role, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional service to our guests. As a Front Desk Supervisor, you will greet guests, assign rooms, handle...