Guest Relations Manager

7 months ago


Jakarta, Indonesia Ismaya Group Full time

Assist the General Manager in continuously improving the overall ratings
- Represent the department in a professional and courteous manner at all times, including physical and verbal interactions with guests
- Accountable for resolving all issues to the guest satisfaction while following up to ensure complete service recovery.
- Schedules the Guest Relations Officers in order to provide full coverage at the desk
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Conduct and Appraise team’s training and their performance
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from guest book and online reviews and suggest ways to improve ratings
- Ensure team well trained

**Job Requirements**:

- Proven work experience as a Guest Relations Manager
- Proven leadership and managerial skills
- Understanding of all hospitality and FnB management best practices and relevant laws
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Strong sense of responsibility and a professional presentation


  • Guest Relation Manager

    6 months ago


    Jakarta, Indonesia Savaya Group Jakarta Full time

    Guest Relation Manager - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...


  • Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24188322 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Supports all...


  • Jakarta, Indonesia PT Primahotel Manajemen Indonesia Full time

    Vocational certificate or degree in hotel management or equivalent - Relevant experience as Guest Relation would be an added advantage - Good listening and communication skills - Computer literate (Windows environment), PMS and an aptitude for new technologies - Well-groomed and have a pleasant disposition **Language**: - English (preferred)

  • Guest Relation Officer

    7 months ago


    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24044859 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Jakarta Thamrin, Jalan M.H. Thamrin, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding...

  • Guest Relation Officer

    6 months ago


    Jakarta, Indonesia Belmond Full time

    As a Guest Relation Officer at Jimbaran Puri, A Belmond Hotel, you are the embodiment of hospitality, ensuring that every guest's stay is nothing short of extraordinary. In this role, you will create memorable experiences by providing personalized service and anticipating the needs of our esteemed guests. If you’re looking to develop your skills and be...

  • Guest Relations Agent

    6 months ago


    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24101097 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions...

  • Guest Relations

    8 months ago


    Jakarta, Indonesia PANTJA Full time

    GUEST RELATIONS - Penempatan di Jakarta Selatan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." ""Please be aware of the Fraud...

  • Guest Relation Officer

    2 months ago


    Jakarta, Indonesia PT Kopi Kina Indonesia Full time

    Requirments: - **Proven experience as a Guest Relations Officer**: - **Familiarity with hospitality industry standards**: - Proficiency in English; knowledge of additional languages is a plus - A customer-oriented and professional attitude - An outgoing personality - Outstanding communication abilities - Excellent organizational and time-management...


  • Jakarta, Indonesia MERCURE Full time

    **Company Description** Mercure Jakarta Sabang Hotel for travellers looking for local and authentic experiences Mercure Jakarta Sabang is a 4-star international hotel, strategically located in the heart of Jakarta, nearby Thamrin street where corporate, Banking, Government offices and Sabang culinary street are only a few steps away. 5 to 15 minutes...

  • Guest Relation Officer

    6 months ago


    Jakarta, Indonesia PT Kopi Kina Indonesia Full time

    Requirments: - **Proven experience as a Guest Relations Officer**: - **Familiarity with hospitality industry standards**: - Proficiency in English; knowledge of additional languages is a plus - A customer-oriented and professional attitude - An outgoing personality - Outstanding communication abilities - Excellent organizational and time-management...

  • Guest Relation Officer

    6 months ago


    Jakarta, Indonesia PT Scout Solusi Indonesia (Scout.inc) Full time

    Guest Relation Officer - Have experience as a Guest Relation Officer - Heart winning person & Hard working - Having Leadership skill, teamwork & strong personality - Fluent in English both verbal & written - Mastering the VHP system is prioritized - Willing to be placed in Lombok or Bali "Waspada terhadap Modus Penipuan pada saat proses interview....


  • Jakarta, Indonesia PT Primahotel Manajemen Indonesia Full time

    Vocational High School in hotel management or equivalent - Max 20 years - Relevant experience as Guest Relation would be an added advantage - Good listening and communication skills - Fluent in English would be advantage - Well-groomed and have a pleasant disposition Jenis Pekerjaan: Penuh Waktu


  • Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24098302 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....


  • Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out. As a Guest Relation Officer, you will be the face of our hotel, providing personalized service and addressing guest needs promptly...

  • Guest Relation

    2 months ago


    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24178178 **Job Category** Food and Beverage & Culinary **Location** The Hermitage a Tribute Portfolio Hotel Jakarta, Jalan Cilacap 1, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our...

  • Guest Relation

    2 months ago


    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24178178 **Job Category**Food and Beverage & Culinary **Location**The Hermitage a Tribute Portfolio Hotel Jakarta, Jalan Cilacap 1, Jakarta, Jakarta, Indonesia, 10310 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our...


  • Jakarta, Indonesia Utopia Group Full time

    Guest Relations Officer - Pria/Wanita - Memiliki komunikasi yg baik, jujur, dan disiplin - Dapat bekerja secara individu maupun tim - Berpenampilan menarik, sopan, dan ramah - Pengalaman mínimal 1 tahun di bidang yg sama


  • Jakarta, Indonesia Osteria Gia (Ismaya Group) Full time

    Guest Relation Supervisor - A proven track record in kitchen management. - The ability to efficiently identify & resolve problems - Capable of delegating multiple tasks effectively. - Experiences in Italian & Western cuisine. - Strong communication & leadership skills. - Stay up to date with cooking trends & best practices. "Waspada terhadap Modus Penipuan...

  • Guest Relation Officer

    7 months ago


    Jakarta, Indonesia Osteria Gia (Ismaya Group) Full time

    Guest Relation Officer - A proven track record in kitchen management. - The ability to efficiently identify & resolve problems - Capable of delegating multiple tasks effectively. - Experiences in Italian & Western cuisine. - Strong communication & leadership skills. - Stay up to date with cooking trends & best practices. "Waspada terhadap Modus Penipuan...

  • Manager/senior Manager

    6 months ago


    Jakarta, Indonesia Zoomcar Full time

    Location: Jakarta, Indonesia Job Responsibilities: - Perform day-to-day Guest end to end operations management, including on-boarding new guests, activation of new guests through campaigns, maintaining engagement and relationship with guests, guests side partnerships, the company’s brand image, the company’s brand reputation and public relations. - ....