Guest Relations Agent

7 months ago

Jakarta, Indonesia Marriott International, Inc Full time

**Job Number** 24101097

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Service Agent

    3 months ago

    Jakarta, Indonesia Mövenpick Hotel Jakarta City Centre Full time

    Guest Service Agent - Experience in the same role - Ability to work under pressure - Excellent communication and interpersonal skills - Knowledge of hotel management software and systems Why work for Accor - Employee benefit card offering discounted rates at Accor hotels worldwide - Develop your talent through Accor's learning programs - Ability to...

  • Guest Service Agent

    7 months ago

    Jakarta, Indonesia Artotel Thamrin Jakarta Full time

    Guest Service Agent - Experience is preferred - Meticulous, hardworking, honest, disciplined, and responsible - Committed to the job "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...

  • Guest Service Agent

    8 months ago

    Jakarta, Indonesia Mercure Jakarta Cikini Full time

    Guest Service Agent - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...

  • Guest Service Agent

    3 months ago

    Jakarta, Indonesia AccorHotel Full time

    **Company Description** ibis Styles Jakarta Simatupang is strategically located in the main street of TB Simatupang, Jakarta Selatan. It is easily accessible from Soekarno Hatta International Airport. The hotel features 142 modern mínimalist rooms featuring the ibis sweet bed, high speed WiFi access. Perfect for business and leisure travellers. As a Guest...

  • Guest Service Agent

    6 months ago

    Jakarta, Indonesia Hotel Yuan Garden Pasar Baru Jakarta Full time

    Guest Service Agent - Minimum 2 (two) years experience in similar position - Good Personality & Attitude - High Motivation "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...

  • Guest Service Agent

    2 months ago

    Jakarta, Indonesia Agensi Pekerjaan Inter Island Sdn Bhd Full time

    **We’re hiring!** Location: Macau A reputed luxury 5-star hotel resort in Macau is currently looking for F&B Service Agent and F&B Service Ambassador (Mandarin Speaking) **F&B Service Agent** - Assist the Captain and/or Team Leader with day-to-day operations - Serve food and beverages efficiently according to established standards - Maintain high...

  • Guest Relation Officer

    3 weeks ago

    Jakarta, Indonesia MERCURE Full time

    **Company Description** Mercure Jakarta Sabang Hotel for travellers looking for local and authentic experiences Mercure Jakarta Sabang is a 4-star international hotel, strategically located in the heart of Jakarta, nearby Thamrin street where corporate, Banking, Government offices and Sabang culinary street are only a few steps away. 5 to 15 minutes...

  • Guest Relations Manager

    7 months ago

    Jakarta, Indonesia Ismaya Group Full time

    Assist the General Manager in continuously improving the overall ratings - Represent the department in a professional and courteous manner at all times, including physical and verbal interactions with guests - Accountable for resolving all issues to the guest satisfaction while following up to ensure complete service recovery. - Schedules the Guest Relations...

  • Reservations Agent

    7 months ago

    Jakarta, Indonesia Hiringmaps Full time

    **Responsibilities**: - **Reservation Inquiries**: Respond to inquiries from guests, travel agents, or third parties about room availability, rates, amenities, and services. - **Booking Management**: Assist guests in making reservations, confirming details, and processing bookings accurately in the reservation system. - **Room Allocation**: Allocate rooms...

  • Guest Relations

    8 months ago

    Jakarta, Indonesia PANTJA Full time

    GUEST RELATIONS - Penempatan di Jakarta Selatan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." ""Please be aware of the Fraud...

  • Guest Services Agent

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207811 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Services Agent

    7 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24044813 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Jakarta Thamrin, Jalan M.H. Thamrin, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...

  • Guest Services Agent

    7 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24046449 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Relation Officer

    6 months ago

    Jakarta, Indonesia Belmond Full time

    As a Guest Relation Officer at Jimbaran Puri, A Belmond Hotel, you are the embodiment of hospitality, ensuring that every guest's stay is nothing short of extraordinary. In this role, you will create memorable experiences by providing personalized service and anticipating the needs of our esteemed guests. If you’re looking to develop your skills and be...

  • Guest Service Agent

    3 months ago

    Jakarta, Indonesia Menara Peninsula Hotel Full time

    Guest Service Agent (Male) - Good communication in English is a must - Good interpersonal and communication skills - Love to work in a team with target oriented - Self driven and high motivated - Able to join immediately "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview....

  • Guest Services Agent

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24108006 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Agent-guest Relations

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **채용 번호** 24058868 **작업 카테고리** Rooms & Guest Services Operations **위치** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia 지도에서 보기 **스케줄** Full-Time **원격 위치입니까?** N **근무지 변경?** N **직책 유형** Non-Management -...

  • Guest Relation Officer

    6 months ago

    Jakarta, Indonesia PT Scout Solusi Indonesia (Scout.inc) Full time

    Guest Relation Officer - Have experience as a Guest Relation Officer - Heart winning person & Hard working - Having Leadership skill, teamwork & strong personality - Fluent in English both verbal & written - Mastering the VHP system is prioritized - Willing to be placed in Lombok or Bali "Waspada terhadap Modus Penipuan pada saat proses interview....

  • Guest Service Agent

    3 months ago

    Jakarta, Indonesia Mövenpick Hotel Jakarta City Centre Full time

    Guest Service Agent (Arabic Speaking) - Experience in the same role - Ability to work under pressure - Excellent communication and interpersonal skills - Knowledge of hotel management software and systems Why work for Accor - Employee benefit card offering discounted rates at Accor hotels worldwide - Develop your talent through Accor's learning programs -...

  • Guest Relation Officer

    7 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24044859 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Jakarta Thamrin, Jalan M.H. Thamrin, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding...