Guest Services Agent

3 weeks ago

Jakarta, Indonesia Marriott International, Inc Full time

**Job Number** 24091936

**Job Category** Rooms & Guest Services Operations

**Location** Four Points by Sheraton Jakarta Thamrin, Jalan M.H. Thamrin, Jakarta, Jakarta, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Service Agent

    3 weeks ago

    Jakarta, Indonesia Movenpick Jakarta Pecenongan Full time

    Guest Service Agent - Location: Pecenongan, Jakarta Pusat "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of...

  • Guest Service Agent

    4 weeks ago

    Jakarta, Indonesia Artotel Thamrin Jakarta Full time

    Guest Service Agent - Experience is preferred - Meticulous, hardworking, honest, disciplined, and responsible - Committed to the job "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...

  • Guest Service Agent

    3 weeks ago

    Jakarta, Indonesia Hotel Yuan Garden Pasar Baru Jakarta Full time

    Guest Service Agent - Minimum 2 (two) years experience in similar position - Good Personality & Attitude - High Motivation "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...

  • Guest Service Agent

    3 weeks ago

    Jakarta, Indonesia Sunlake Waterfront Resort & Convention Full time

    Guest Service Agent - Female - With 2 years minimum of experience for all vacant position - Fresh graduate are welcome with Diploma or Bachelor Degree "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...

  • Guest Service Agent

    2 weeks ago

    Jakarta, Indonesia Fairmont Jakarta Full time

    Company Description Hotel Overview Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For...

  • Guest Service Agent

    4 weeks ago

    Jakarta, Indonesia Agensi Pekerjaan Inter Island Sdn Bhd Full time

    **We’re hiring!** Location: Macau A reputed luxury 5-star hotel resort in Macau is currently looking for F&B Service Agent and F&B Service Ambassador (Mandarin Speaking) **F&B Service Agent** - Assist the Captain and/or Team Leader with day-to-day operations - Serve food and beverages efficiently according to established standards - Maintain high...

  • Guest Service Agent

    2 weeks ago

    Jakarta, Indonesia Menara Peninsula Hotel Full time

    Guest Service Agent (Male) - Good communication in English is a must - Good interpersonal and communication skills - Love to work in a team with target oriented - Self driven and high motivated - Able to join immediately "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview....

  • Guest Service Agent

    4 weeks ago

    Jakarta, Indonesia Jakarta Aquarium & Safari Full time

    Job Description: - Interaction with guests in a friendly, courteous, and professional manner - Provide information about Aquatic and Non-Aquatic animal to guests - Anticipate and address guest's service needs Requirements: - One year experience in the similar position, fresh graduate welcome to apply. - Experienced as tour guide will be advantage -...

  • Guest Service Agent

    2 weeks ago

    Jakarta, Indonesia Hiringmaps Full time

    **Responsibilities**: - **Check-In/Check-Out**: Welcome guests upon arrival, assist with the check-in process, and provide information about hotel facilities, services, and amenities. Handle check-out procedures efficiently, including billing and settling payments. - **Guest Assistance**: Attend to guest inquiries, requests, and concerns promptly and...

  • Guest Service Agent

    2 weeks ago

    Jakarta, Indonesia IBIS STYLES Full time

    Assist guests with check in and checkout, as well as other cashiering duties - Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary - Welcome guests on arrival, register and issue room keys according to departmental standards and procedures - Ensure that members consistently receive all benefits, and...

  • Guest Service Associate

    2 weeks ago

    Jakarta, Indonesia Pizza 4P’s Full time

    With over 36 full-service dining establishments across Vietnam, Cambodia, India, and Japan, Pizza 4P‘s is a innovative pizza brand originating from Vietnam, known for its commitment to quality ingredients, unique flavors, and a socially responsible approach. 4P‘s has crafted our company and brand identity around the fundamental value of Omotenashi, among...

  • Guest Services Agent

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24036638 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24207811 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Agent

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23198362 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Services Agent

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23203336 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...

  • Guest Service Agent

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24022366 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Services Agent

    2 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24046449 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24175732 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    4 weeks ago

    Jakarta, Indonesia MERCURE Full time

    **Company Description** Mercure Jakarta Cikini, **Premium midscale hotel Strategically located for business and leisure activities in the heart of the Jakarta business district, Mercure Jakarta Cikini** **stands out as one of the leading business hotels in the city. Offers 197 rooms, 10 Meeting rooms, Ballroom, Rooftop pool, bar and restaurant. - Welcomes...

  • Guest Service Agent

    2 weeks ago

    Jakarta, Indonesia MERCURE Full time

    **Company Description** Mercure Jakarta Cikini, **Premium midscale hotel Strategically located for business and leisure activities in the heart of the Jakarta business district, Mercure Jakarta Cikini** **stands out as one of the leading business hotels in the city. Offers 197 rooms, 10 Meeting rooms, Ballroom, Rooftop pool, bar and restaurant - Welcomes...