Guest Service Agent

3 months ago

Jakarta, Indonesia Novotel & ibis Styles Jakarta Mangga Dua Square Full time

**Job Description**:

- Assist guests with check in and checkout, as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met

Work Experience
- Diploma education
- Fresh Graduate or minimum 1 year experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
- Results and service oriented with an eye for details
- Ability to multi-task, work well in high-pressure situations
- A team player & builder

**Benefits**:

- Opportunity to work with international employee.
- An opportunity to develop your career at Accor
- Opportunity to join development Program.
- A Bienvenue Card - offering a special rate for our employee.

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