Guest Relation Officer
6 months ago
**Job Description**:
Guest Relation Officer
As Guest Relation Officer you have to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Your experience and skills include:
Service focused personality is essential; experience is an asset
Prior experience working with FOLS or a related system
Fluency in English and Mandarin; additional languages are a plus
Your team and working environment:
Dynamic working environment
Friendly and supportive team
Defined developmental career path
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
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