Customer Care
4 days ago
**Requirement**:
- Minimum Formal Education Level: D3/S1 from any discipline.
- Hospitality Vocational School graduates are welcome to apply
- Preferably has at least 1 year of experience in Flight/Travel Industry
- Preferably have active English skills (speaking / writing)
- Maximum Age 30
- Familiar With Travel agency
- Familiar with salesforce
- Have good logical analysis and critical thinking skills
- Empathy and good communication.
- Process-oriented
- Ready for working under pressure.
- Ready for working Shift.
- Good writing and speaking skills.
- Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
- Provide the appropriate solutions for Customers' cases related to Request & Complain for Accomodation products within the agreed SLA
- Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
- Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
- Always comply with the latest SOP, Working Instructions, Company guidelines
- Actively involve in team's activity based on availability
**Education**:
- D1-D4 (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- English (required)
Application Deadline: 12/25/2024
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