Customer Success Analytics Intern
6 days ago
**Job description**:
- Update our internal database regarding information on new clients, engagement reports, and learners' performance reports. Handles confidential student information with tact, discretion and compliance with company regulations
- Follow up with internal teams to ensure customers’ technical issues are resolved
- Support to operate workshops and competitions for teachers/end users
- Contribute to the development of short term engagement plans/goals to ensure a high engagement rate of trial clients
- Create user guidelines/manual, FAQ, and other related documents
- Other relevant tasks to be assigned by the line manager
**Requirements**:
- Have a flexible, resilient, and positive can-do attitude
- Demonstrates effective communication
- Meticulous, good organizational skills, with an ability to prioritize important tasks
- Good command of English/Chinese
- Have an understanding of English teaching methodologies and techniques is a plus
**Benefits**:
- Monthly allowance
- ELSA Speak Premium 3 months Account
- Internship certification
- Working with seniors in real projects
- Company Happy Hour and other company internal activities
- Experience the true startup spirit of a fast growing and well funded Silicon Valley startup
- Opportunities to grow professionally and play a critical role in shaping the next stage of our company's growth
- Opportunity to create an impact on the lives of 1.5 billion language learners around the world
**Job Types**: Part-time, Contract, Internship, Fresh graduate
Contract length: 6 months
Expected hours: 32 per week
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