Technical Support Engineer

3 months ago


Jakarta, Indonesia Tech Titan Sdn Bhd Full time

**Responsibilities**:

- Flexible to accommodate urgent customer needs over weekends and public holidays
- Perform tasks such as issues, deploying products, collecting artefacts for debugging
- Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes
- Documenting all support issue details while supporting customers to ensure details are available for all relevant parties
- Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team
- Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information
- Report customer use cases, requirements, enhancement requests, and recommend fixes
- Practice the ‘give and take’ model of knowledge and experience exchange by sharing information to the team
- Constantly improving job skills through participation in product, technology, and customer service training as it is made available
- Participate in improving processes, communication, systems, etc.

**Qualifications**:
Demonstrated Required Skills and Abilities:

- Graduated with Bachelor's Degree in Computer Science or Engineering or equivalent technical experience
- Able to communicate in English (written)
- Programming & debugging ○ For Mac, Windows, Linux, iOS, or Android ○ Using one or more of C, C++, Objective-C, C#, Swift, Java, JavaScript ○ In Xcode, Visual Studio, Android Studio, or Eclipse
- Ability to troubleshoot system issues
- Fundamental understanding of computer architecture and low-level details of the programming languages used by the products you are supporting
- Interest and experience in security a great advantage
- Ability to work effectively with a remote team using modern, collaborative tools such as Microsoft Teams, Zoom, and Webex
- Strong customer service skills - ability to work with customers in a manner that is professional, compassionate, and effective
- Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally
- Onsite experience

**Additional Information**:

- Office Hours: Monday - Friday, 9am - 6pm
- Smart Casual Fridays
- Salary is negotiable depending on experience
- Welfare
- Social Security
- Health insurance
- Incentive
- Bonus
- Holidays

**Salary**: Rp6,000,000 - Rp12,000,000 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)

**Education**:

- S1 (preferred)

**Experience**:

- Technical Support: 1 year (preferred)



  • Jakarta, Indonesia admin@upp.co.id Full time

    **TECHNICAL SUPPORT ENGINEER** **Description** We are looking for a qualified Technical Support Engineer to join our Sales Team and help us to achieve our goals. Highly skilled individual is required with the Following qualifications: - Knowledge of Engineering Heat Exchanger Products and be able to sizing suitable product and able to calculate heat and...


  • Jakarta, Indonesia ABB Full time

    **Technical Support Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Jakarta, Indonesia PT Garuda Daya Pratama Sejahtera Full time

    Responsibilities: 1. Familiar with company products and responsible for promoting product solutions. 2. Providing technical support to client managers. 3. Collecting and analyzing customer technical requirements to provide solutions. 4. Preparing technical documents for contracts and prototypes, as well as handling internal company procedures. 5. Guiding...


  • Jakarta, Indonesia Samsung Electronics Full time

    Position Summary 1. Promote all kinds of necessary service plans by managing all the processes that customers experience. 2. Solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers. 3. Secure the level of quality for customers by carrying out quality collaboration with...


  • Jakarta, Indonesia Danfoss Full time

    Requisition ID: 34902- Job Location(s): Jakarta, IDDanfoss Power Solution is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. We are in search of Technical Support Engineer. This position...


  • Jakarta, Indonesia PT Control Systems Arena Para Nusa Full time

    Engineer to perform Sales support, Maintenance, and Services. - Conduct Service of Field Measurement Product such Pressure, Level, Temperature and Flow Transmitter, Testing (IFAT and FAT) and Functionally test, Configure and Calibration, Installation, and Commissioning. - Conducts Service of Final Element Product such Body Valve, Actuators, Pressure Safety...


  • Jakarta, Indonesia Overt Software Solutions Full time

    **OVERT SOFTWARE SOLUTIONS LTD** **Moodle Technical Support Engineer** PURPOSE OF ROLE: As a Moodle Technical Support Engineer, your primary responsibility is to provide comprehensive first and second-line support for our diverse range of customer Moodle Virtual Learning Environments (VLEs). Operating within a Linux environment, you will play a crucial...


  • Jakarta, Indonesia PT. Digdaya Solusi Teknologi (DS Teknologi) Full time

    Technical Support Engineer - Passionate & have good skills in Server, Storage, SAN Switch, VMWare, and Linux - Have Bachelor Degree (S1) in IT Major - Have minimum 2 years experience as a System Engineer - Have a personal vehicle General Requirements: - Degree qualified with strong academics in Computer - Good attitude, passion, and leadership - Ability...


  • Jakarta, Indonesia Moladin Full time

    **Responsibilities**: - Troubleshoot and diagnose technical issues faced by agents and dealers - Provide timely and effective resolutions to tech-related problems - Conduct training sessions on Moladin's platform and features - Assist in the implementation of new technology tools and systems - Collaborate with cross-functional teams to improve Moladin's...

  • IT Technical Support

    4 months ago


    Jakarta, Indonesia PT Control Systems Arena Para Nusa Full time

    Job Description: - Prepare IT service facilities for all of employees - Diagnose and troubleshoot technical issues, including account setup and configuration. Responding in a timely manner to service issues and requests.Provide prompt and accurate feedback to users. - Identify the root cause of the problem and take preventive action. - Periodic maintenance...

  • Technical Support

    2 months ago


    Jakarta, Jakarta, Indonesia Michael Page Indonesia Full time

    Attractive remuneration packageDynamic & Flexible Working Environment About Our Client The client is leading robot service provider. Job Description To assist the Customer Service and Sales Departments in identifying optimal and cost-effective strategies during the proposal phase.To assess and clarify the extent of product requirements as conveyed by sales...

  • Technical Support

    2 weeks ago


    Jakarta, Indonesia PT Bawana Margatama Full time

    **Responsibilities** 2. Assist customers in troubleshooting and resolving product - related issues. 3. Provide guidance on product usage and best practices. 4. Diagnose and troubleshoot software or hardware malfunctions. 5. Document and escalate complex issues to higher-level support or engineering teams. 6. Test and reproduce customer-reported...


  • Jakarta, Indonesia kinsta Full time

    Kinsta is a modern **cloud hosting company,** with a growing club of 25,000+ customers including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a **97% satisfaction rating from our customers**. That's because, to us, each day is a chance to **grow**. As a team, we continuously inspire each...


  • Jakarta, Indonesia PT Gotion Indonesia Materials Full time

    Battery Technical Support Engineer - Bachelor degree above - Good communication in English or Mandarin - Location Jakarta, Sulawesi "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...


  • Jakarta, Indonesia The Swim Starter Full time

    **Responsibility**: - Serve as a technical support expert for our external-facing teams. - Manage day-to-day technical communication with our technology partners, including resolving issues and supporting technical requests from sales, customer support, and API customers. - Act as the primary contact for all incidents related to Entertainment/Media/Musci Ad...


  • Jakarta, Indonesia Cartrack Full time

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...


  • Central Jakarta, Indonesia Michael Page Indonesia Full time

    Excellent remuneration packageGreat career growth About Our Client The client is a leading name in the heavy equipment industry, known for its innovative and reliable machinery. With a commitment to quality and customer satisfaction, they are seeking a dynamic and experienced Sales Engineer to support and manage their dealers. Job Description Becoming a...

  • Technical Support

    3 months ago


    Jakarta, Indonesia B3 Networks Pte Ltd Full time

    **The following is a Job Description for this position**: - Ensuring that the product or service used by the user can function normally/run as it should - Serving customers well - Perform troubleshooting and also provide solutions to customer problems - Provide education about products used by customers - Provisioning and activating product services -...


  • Jakarta, Indonesia Reeracoen Indonesia Full time

    8,000,000 IDR ~ 12,000,000 IDR - Jakarta- Min. Diploma in Electrical Engineering, fresh graduate with internship experience is welcome. - Fluent in Mandarin-Chinese & English. - Analytical mindset with the ability to diagnose and resolve technical issues efficiently. - Ability to collaborate effectively with cross-functional teams, including other technical...


  • Jakarta, Indonesia Hydrax Full time

    Hybrid role involving customer support and technical support - Investigate and solve issues/outages as they occur and escalate as necessary - Provide daily support to users of various computer systems including answering questions, analysing problems, and quickly forming solutions to return systems to proper operational levels - Participate in software...