Technical Support Engineer

3 weeks ago


Jakarta, Indonesia 8x8, Inc. Full time

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.

We are looking for a Technical Support Engineer to take part in the daily operations of our communications platform.

You will be part of the Customer Support & Operations team, responsible for the technical support and monitoring of our real-time, cloud-based infrastructure.

You will become part of our 24/7 shift schedule to ensure around the clock, first-class technical support for our customers.

**What you will do**:

- Provide reactive and pro-active customer support to ensure the best quality of service.
- Address customer service desk queries and collaborates with our technical teams on more complex queries.
- Monitor, resolve and escalate cloud infrastructure-related issues.
- Interact with our customers’ and partners’ developers and support teams to resolve service delivery problems.
- Perform daily checks, troubleshooting, and testing to ensure full availability or our APIs and services.
- Work cross-functionally with Engineering, Product, Sales and Procurement teams to improve products and processes.

**What you will need to have**:

- Relevant experience in professional technical support, systems administration, NOC or Operations role.
- Familiar with troubleshooting and resolving QoS (Quality of Service) related issues.
- Experience in supporting SMS, ChatApps, Voice or Video in an Operational environment is an advantage
- Basic SQL and Unix skills will be preferred
- Experience working in a changing and fast-paced environment.
- Excellent judgment to prioritize customer issues based on their urgency and severity.
- The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.
- Fluency in English - written and verbal
- A great team player with excellent communication skills.
- Strong analytical, problem solving & multitasking skills.
- Work on own initiative in a dynamic and fast-paced business environment

**Working at 8x8**:

- Industry leading, award winning technology and recognised on two Gartner Magic Quadrants
- Competitive benefits and salary
- Inclusive, supportive and collaborative culture yet with a winning mentality
- Encouragement and environment to make a difference
- Deep passion for doing the best for our customers, giving them the best service and the best technology

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
- View the Participant Poster in English | Español.
- View the Right to Work Poster in English | Español.

_(Include “_
**_Reasonable Accommodation_**:

- For European Job Applicants our Job Applicant Privacy Notice can be found _
- here_
- ._



  • Jakarta, Indonesia ABB Full time

    **Technical Support Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Jakarta, Indonesia Tech Titan Sdn Bhd Full time

    **Responsibilities**: - Flexible to accommodate urgent customer needs over weekends and public holidays - Perform tasks such as issues, deploying products, collecting artefacts for debugging - Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing...


  • Jakarta, Indonesia PT Edsen Gudang Komputerindo Full time

    **Requirements**: **Mandatory**: 1. Graduated from Information Technology / Electrical Engineering / Industrial Engineering. 2. Able to communicate with key-user in technical perspectives. 3. Have a good logical thinking and problem-solving skill. 4. Good in Object Oriented Programming / Functional Programming. 5. Good in Technical Documentation. 6....


  • Jakarta, Jakarta, Indonesia PT Mitra Solusi Telematika Full time

    We are seeking a Technical Support Engineer to join our team at PT Mitra Solusi Telematika. As a Network Security Specialist, you will be responsible for the assessment and improvement of existing network security systems.Our ideal candidate has a Bachelor's degree in Information Technology, Computer Science, or a related field and at least 2 years of...


  • Jakarta, Indonesia Danfoss Full time

    Requisition ID: 34902- Job Location(s): Jakarta, IDDanfoss Power Solution is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. We are in search of Technical Support Engineer. This position...


  • Jakarta, Indonesia PT Control Systems Arena Para Nusa Full time

    Engineer to perform Sales support, Maintenance, and Services. - Conduct Service of Field Measurement Product such Pressure, Level, Temperature and Flow Transmitter, Testing (IFAT and FAT) and Functionally test, Configure and Calibration, Installation, and Commissioning. - Conducts Service of Final Element Product such Body Valve, Actuators, Pressure Safety...


  • Jakarta, Indonesia Reeracoen Indonesia Full time

    5,000,000 IDR ~ 6,000,000 IDR - Jakarta - Education : Min S1 from Technic Electrical or Technic Information - Language : English Communicative / Japanese (advantage) - If fresh graduate, major from Electrical engineering (harus yg lulusan kelistrikan) - 1 years experience as Technical Support or Technical Engineer/ service engineer - Having experience in...


  • Jakarta, Indonesia Reeracoen Indonesia Full time

    5,000,000 IDR ~ 6,000,000 IDR - Jakarta - Education: Bachelor's Degree in Electrical Engineering or Technic Information major - Language: English Communicative Level. Japanese skill will be an advantage - 1-year experience as Technical Support or Technical Engineer/Service Engineer - Having experience in a digital printing company will be advantage -...


  • Jakarta, Indonesia PT. Digdaya Solusi Teknologi (DS Teknologi) Full time

    Technical Support Engineer - Passionate & have good skills in Server, Storage, SAN Switch, VMWare, and Linux - Have Bachelor Degree (S1) in IT Major - Have minimum 2 years experience as a System Engineer - Have a personal vehicle General Requirements: - Degree qualified with strong academics in Computer - Good attitude, passion, and leadership - Ability...


  • Jakarta, Indonesia kinsta Full time

    Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent...


  • Jakarta, Indonesia Moladin Full time

    **Responsibilities**: - Troubleshoot and diagnose technical issues faced by agents and dealers - Provide timely and effective resolutions to tech-related problems - Conduct training sessions on Moladin's platform and features - Assist in the implementation of new technology tools and systems - Collaborate with cross-functional teams to improve Moladin's...


  • Jakarta, Indonesia Samsung Electronics Full time

    Position Summary 1. Promote all kinds of necessary service plans by managing all the processes that customers experience. 2. Solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers. 3. Secure the level of quality for customers by carrying out quality collaboration with...

  • IT Technical Support

    2 weeks ago


    Jakarta, Indonesia PT Control Systems Arena Para Nusa Full time

    Job Description: - Prepare IT service facilities for all of employees - Diagnose and troubleshoot technical issues, including account setup and configuration. Responding in a timely manner to service issues and requests.Provide prompt and accurate feedback to users. - Identify the root cause of the problem and take preventive action. - Periodic maintenance...

  • Technical Support

    5 days ago


    Jakarta, Indonesia PT. Keisi Indonesia Full time

    Dibutuhkan Segera **Technical Support / Service Enginering**: - Pria Min. 26 Thn - Pengalaman Min. 2 Thn - Pendidikan D3/S1 Elektro/Mesin - Basaha inggris min pasif ( Aktif lebih prioritas) - Analisa Inventory - mengerti Wiring Diagram (Electrical, Hydraulic, Pneumatic) - Dapat bekerja sama sebagai Team maupun individu Ability to commute/relocate: -...


  • Jakarta, Indonesia Impack Pratama Industri Full time

    **WORK AT IMPACK**: Impack is a company deeply committed to progress and dynamic growth. Our workplace fosters an environment where your potential takes center stage. We’ve nurtured an environment where each team member has an equal opportunity to access knowledge development and to have the chance to elevate their skills and work attitudes. - At Impack,...


  • Jakarta, Indonesia Code.id Full time

    Troubleshoot and resolve technical problems to satisfy customer business needs Work with QA and support teams to address issues that arise during development and testing Go-Live migration support, Post Go-Live and Production Support. Must possess at least a Diploma (D3) of Information Technology/Computer Science/Electrical Engineering/Mathematics Min....


  • Jakarta, Indonesia Code.id Full time

    Troubleshoot and resolve technical problems to satisfy customer business needs Work with QA and support teams to address issues that arise during development and testing Go-Live migration support, Post Go-Live and Production Support. Must possess at least a Diploma (D3) of Information Technology/Computer Science/Electrical Engineering/Mathematics Min....

  • Technical Support

    1 week ago


    Jakarta, Indonesia B3 Networks Pte Ltd Full time

    **The following is a Job Description for this position**: - Ensure products/services function as expected and resolve customer issues. - Provide product education, activation, and support. - Coordinate with internal teams (Engineer/Product Team). - Use ticketing systems (JIRA) actively. - Maintain customer satisfaction. **The following are the requirements...


  • Jakarta, Jakarta, Indonesia BYD Indonesia Full time

    We are looking for an exceptional Technical Support Manager who can provide top-notch technical guidance to our customers and dealers. As part of our team, you will be responsible for delivering outstanding customer service and driving sales growth through your technical expertise.About the RoleDevelop clear and concise training materials, user manuals, and...

  • Technical Support

    3 weeks ago


    Jakarta, Indonesia PT Bawana Margatama Full time

    **Responsibilities** 2. Assist customers in troubleshooting and resolving product - related issues. 3. Provide guidance on product usage and best practices. 4. Diagnose and troubleshoot software or hardware malfunctions. 5. Document and escalate complex issues to higher-level support or engineering teams. 6. Test and reproduce customer-reported...