Senior Operations Mice Executive

3 days ago

Jakarta, Indonesia Kuoni Tumlare Full time

**About the Business / Function**

Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry-free.

**About the Role**

Reporting to MICE Operations Supervisor. Working and liaising with Sales teams across the Globe for the preparation of travel/tour itineraries. A daily target will be assigned for this role. This role will be based in Jakarta.

**Your Role**
- Plan, prepare and coordinate operations activities within the assigned markets for products and services
- Proactive product development enabling new and unique proposals and concepts to be offered
- Reserve and manage changes on all components of a tour prior go ahead stage including hotels, coaches, guides, attractions, etc on the system
- Complaint and compensation handling
- Coordination with Sales on troubleshooting and tour feedback
- Proactively respond to proposal requests from prospective and existing clients, qualify leads and undertake pre-proposal calls etc
- Perform sales calls, including lead and proposal follow-up as well as calls to generate business to grow accounts from existing clientele
- Communicate with all clients during the whole process of sales, including the compilation of quotations and professional offers
- Provide continuing after sales contact with existing customers
- Work within defined profit margins as agreed within the company and in consideration of client profile, competition and buying rates and in co-ordination with sales
- Meet with quarterly and annual targets set and support department in the achievement of the same
- Effective coordination of all assigned tours, meetings, incentives and events from commencement to conclusion
- Maintaining of deadlines according to project requirements
- Implementation and adherence of/to sales procedures and operating guidelines according to each project and respective responsibility
- Project/Event delivery, to include standards and quality of service
- Attendance on site during the delivery of projects where applicable
- Working within agreed profitability policy
- Strict management of and maximization/optimization of supplier costs and charges
- Regular and accurate reporting of costs and sales values as each project progresses to final reconciliation
- Working within financial constraints of company guidelines for invoicing, client payments, pre-payments, credit control etc.
- Maintenance and delivery of agreed levels of service as defined by each event/project during all stages of pre-sale, planning, delivery and post event.
- Regular communication with Manager on development of each project alongside production of appropriate reports

**Your Team**

You will be part of MICE Competent Center team reporting to the Mice Supervisor or Operations Team Leader.

**We Challenge you to**
- Learn tourism industry especially for Europe destination
- Dealing with people from different countries

**To Succeed in the Role, You Should Have**:

- Required skill(s): ability to work effectively with the systems and procedures, attention to detail, strong problem-solving skills, possessing a can-do flexible attitude.
- Required language(s)**:Fluent in English**, other second language will be an advantage
- At least 5 year(s) of working experience in the related field / MICE agency is required for this position.
- Able to work under pressure and tight deadline
- Must be result oriented, creative and energetic.
- Ability to work independently and be a trouble-shooter.
- Full-Time position(s) available.

**We are looking for a person with**:

- Passion and want to learn tourism business especially wholesale
- Enjoy working in back office & operations
- Good iniciative and problem solving
- Team work and good communication skills

**What we offer**:

- Opportunity to work in an international environment.
- Diverse & Inclusive culture.
- Learning and training opportunities for growth.
- Dedicated Employee Engagement Activities.

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