Senior Director of Sales Operations
3 days ago
This is a newly created strategic role aimed at developing and growing the business for the Automotive Luxury Division. Key responsibilities include:
Strategic Leadership and Management:
- Leading the team to achieve company objectives, including market share growth, profitability, and customer satisfaction.
- Leading, mentoring, and developing a team of managers and employees across various functions, including production, sales, and customer service.
- Fostering a positive work environment, encouraging teamwork, and driving employee engagement.
- Managing excellent stakeholder relationships both locally and with the global team.
Commercial and Financial Management:
- Developing and executing sales and marketing strategies to increase the company's market share in the luxury automotive sector.
- Building and maintaining relationships with customers, dealerships, and other key partners.
- Working closely with the sales team to ensure the achievement of sales targets and the expansion of the customer base.
- Monitoring market trends and competitor activities to adapt marketing strategies.
- Ensuring the positioning of the brand within the market through innovative strategies.
- Preparing and managing budgets, forecasts, and financial reports for the automotive division.
- Monitoring P&L (Profit & Loss) statements to ensure the division is meeting financial goals.
- Identifying and implementing financial strategies to maximize profitability.
Customer Experience and Satisfaction:
- Ensuring exceptional customer service standards are maintained, both in terms of sales and after-sales services.
- Implementing customer feedback mechanisms to improve the overall customer experience.
- Overseeing product development and design, ensuring alignment with market trends, customer needs, and company objectives.
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