Client Solutions Manager

3 months ago

Jakarta, Indonesia TikTok Full time

Responsibilities
Company Introduction
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

**Responsibilities**:

- Plan, optimize, and report on performance & branding campaigns within the Indonesian market for our advertisers.
- Proactively analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to provide optimization suggestions & improve our advertising offerings.
- Build and grow client relationship via daily interaction, weekly review and quarterly strategy planning, and use the opportunity to build trust, educate & influence advertisers.
- Conduct post campaign reviews and analysis to rationalise campaign performance and uncover insights, to provide strategic marketing recommendations for advertisers.
- Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings
- Analyze past campaign performance to discover common trends and patterns to build best practice.
- Provide consultation, strategy, and media plans for advertisers based on their business objectives.
- Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution.
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign.
- Support and work with the sales team on pre-sale research and pitch.
- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization.
- Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships.
- Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.

**Qualifications**:

- 5+ years of experience in strategizing, planning, and executing full-funnel, Branding and Performance campaigns inhouse, in agencies or with media publishers.
- Working experience with FMCG, Beauty, F&B, Telecom & 3C is a plus.
- Experience strategizing, planning & managing upper and lower funnel campaigns.
- Understand brand advertisers, major brand campaign channels & products, and eCommerce goals/priorities
- Experience with ad verification partners (IAS, DV, MOAT) - campaign optimization based on internal and 3rd/4th party data a plus.
- TikTok user, creator, and a pro of TikTok Hashtag challenge is a plus.
- Exceptional verbal and written communication skills, story-teller.
- Excellent active listening skills and proactive about collaboration.
- Adaptability and strong problem-solving skills using the proper escalation process.
- Ability to analyze data and identify insight, organized and detailed oriented.
- Business proficiency in English and Bahasa Indonesia.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Client Solutions Manager

    3 months ago

    Jakarta, Indonesia Meta Full time

    The Client Solutions Manager for Meta's Global Marketing Solutions team in Indonesia is a strategic and forward-thinking professional who places our partners' businesses at the core of our operations. This role presents an exceptional opportunity to build and manage key client relationships, be recognized as a platform and product expert, and demonstrate...

  • Client Solutions Manager

    3 months ago

    Jakarta, Indonesia Meta Full time

    An opportunity has arisen for an exceptional consultative business practitioner to join our Indonesia office as a Client Solution Manager, based in Jakarta.The successful applicant will inherit an existing portfolio of accounts, and will be tasked with nurturing senior relationships with our top advertising partners and their business partners, becoming an...

  • Client Project Manager

    2 months ago

    Kota Administrasi Jakarta Selatan, Jakarta, Indonesia NTT America Solutions, Inc. Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Client...

  • Client Solutions Manager

    5 months ago

    Jakarta, Indonesia Merah Cipta Media Full time

    **Job Description**: - Plan, offer, optimize, and report on retail media network channel for our advertisers. - Supports client partner to deliver innovative and creative solutions to client briefs. - Build and grow client relationship via daily interaction, weekly review and quarterly strategy planning, and use the opportunity to build trust, educate &...

  • Strategic Client Solutions Director

    7 days ago

    Kota Administrasi Jakarta Barat, Jakarta, Indonesia IlmuOne Data Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Strategic Client Solutions Director to join our team at IlmuOne Data. As a key member of our leadership team, you will be responsible for driving the success of our client engagements and leading a team of client solutions experts.Key Responsibilities:Strategic...

  • Client Solutions Intern

    5 months ago

    Jakarta, Indonesia Dentsu Aegis Network Full time

    The purpose of this role is to provide real-world experience, learning industry technical and professional skills, abilities and activities to contribute to the Dentsu network. Job Title: Client Solutions Intern **Job Description**: Key responsibilities: - Works in a team-based, fast-paced, detail-oriented environment - Is resourceful, has an aptitude for...

  • Product Technical/client Solutions Head

    3 months ago

    Jakarta, Indonesia IlmuOne Data Full time

    **Product Technical and Client Solutions** **Position Overview**: - As the Head of Client Solutions, you will be a key leader responsible for driving the success of our client engagements. You will lead a team of client solutions experts, ensuring the delivery of high-quality analytics solutions that align with clients' business objectives. - This role...

  • IT Client Manager

    3 months ago

    Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full time

    A Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue...

  • Client Solutions Manager, Performance

    3 months ago

    Jakarta, Indonesia TikTok Full time

    Responsibilities Company Introduction TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core...

  • Client Manager

    3 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    4 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    3 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    4 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Head of Client Solutions, Indonesia

    3 months ago

    Jakarta, Indonesia TikTok Full time

    Responsibilities Company Introduction TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to...

  • Client Solutions Manager, Tokopedia

    1 day ago

    Jakarta, Indonesia ByteDance Full time

    About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Client Solutions Team Lead

    3 months ago

    Jakarta, Indonesia TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is...

  • Enterprise Solution Manager

    5 months ago

    Jakarta, Indonesia LittleLives Inc Pte Ltd Full time

    Jakarta, Jakarta- Work Type: Full TimeWe are seeking an experienced Enterprise Solution Manager to join our product team and lead the management of enterprise clients for our School Management System. This individual will play a pivotal role in overseeing integration projects and delivering tailored product solutions to meet the unique needs of our...

  • Client Manager

    3 weeks ago

    Kota Administrasi Jakarta Selatan, Jakarta, Indonesia NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Client Manager

    4 weeks ago

    Jakarta Selatan, Indonesia NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.Your...

  • Solutions Analyst

    3 months ago

    Jakarta, Indonesia Intersoft Solutions Full time

    **Responsibilites**: - Work closely with client to define scope, requirements and other documents. - Identify solutions to meet client’s requirements. - Create report specification. - Design test scenario to ensure software and system quality. - Make sure software developed is accepted and accordance with specifications. - Work with team members and...