Head of Bancassurance Business Quality
7 days ago
**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**
**Working Arrangement**
Hybrid
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
**The Opportunity**
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Head of Bancassurance Business Quality with the resources to solve critical problems for the future of our business, which is why we need you.
Manulife Indonesia Bancassurance Business Quality is accountable Ensure sufficient governance, adhering to to local Risk and Asia distribution Risk and Governance framework
**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
**We are looking for someone with**:
- University Degree Graduated
- Minimum 6- years Control or related business experience including project management and distribution experience
- Clear understanding of Control Frameworks and methodologies
- Ability to manage Regional and Local stakeholders to achieve the desired goals
- Ability to allocate time efficiently; handle multiple demands and competing priorities
- Ability to gather information systematically; uses accurate logic in analysis
- Ability to convey information clearly and effectively through both verbal and written communication; strong presentation skills
**Nice to Haves**:
- Ability to build and manage relationships with the key internal stakeholders
**On the job you will**:
**Governance**
Ensure sufficient governance, adhering to to local Risk and Asia distribution Risk and Governance framework
**Welcome Call and Persistency Management**
Conduct Welcome Call Monitoring & Initiative for performance improvement.
Conduct monitoring of Welcome Call outstanding settlement process and initiatives (i.e Notification Letter).
Collaborate with DMTM team for Reminder Call & Reinstatement Campaign Monitoring.
Persistency Management and Improvement
**Line 1B**
Monthly Line 1B Testing to monitor the effectiveness of operational procedures in Bancassurance.
Legal, Compliance & Risk related initiatives, to analyze, monitor and reporting.
Monitoring and close all CAPs and Tasks in Archer.
Responsible for several reports (such DQOM) and other initiatives from Regional Line 1b.
Conducting Sales Quality Session, collaborating with Legal, Compliance and COE Team (every quarter).
**Our commitment to you**
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.
**About John Hancock and Manulife**
**Manulife is an Equal Opportunity Employer
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