Customer Success Associate
1 week ago
Mengidentifikasi kendala yang dihadapi customer dan melakukan eskalasi ke tim/ pihak terkait
Melakukan pengecekan dasar terhadap pertanyaan customer melalui tools internal yang disediakan
Mengidentifikasi kebutuhan customer serta mengumpulkan masukkan dari customer
Memastikan kepuasan pelanggan melalui sikap serta empati yang diberikan saat menjawab pertanyaan
Menjaga citra perusahaan serta menjalin hubungan baik dengan customer dengan memberikan pelayanan yang maksimal
Mengikuti prosedur & SOP dalam menangani pertanyaan dari customer
Menjelaskan produk & proses yang ada di paper.id dengan bahasa yang sopan dan mudah dipahami
Minimum pendidikan D3
Fasih dalam menggunakan tools customer support/ help desk seperti Zendesk, Olark, Zoho, dsb (Zendesk lebih diutamakan)
Menguasai dan mau mempelajari produk paper.id secara mendalam untuk menjawab pertanyaan customer
Memiliki fleksibilitas dalam jam kerja dan bersedia dijadwalkan secara shift
Memiliki kemampuan komunikasi verbal & tertulis yang sangat baik
Memiliki orientasi serta empati pada pelanggan yang sangat kuat
Memiliki kesabaran, kemampuan aktif mendengarkan serta problem solving dalam menangani kendala customer
Mampu mengoperasikan google suite (terutama google sheet)
Disiplin terhadap waktu
**Lokasi kerja**: Sunter, Jakarta Utara
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