Customer Success Associate

1 week ago


Jakarta, Indonesia paper.id Full time

Mengidentifikasi kendala yang dihadapi customer dan melakukan eskalasi ke tim/ pihak terkait

Melakukan pengecekan dasar terhadap pertanyaan customer melalui tools internal yang disediakan

Mengidentifikasi kebutuhan customer serta mengumpulkan masukkan dari customer

Memastikan kepuasan pelanggan melalui sikap serta empati yang diberikan saat menjawab pertanyaan

Menjaga citra perusahaan serta menjalin hubungan baik dengan customer dengan memberikan pelayanan yang maksimal

Mengikuti prosedur & SOP dalam menangani pertanyaan dari customer

Menjelaskan produk & proses yang ada di paper.id dengan bahasa yang sopan dan mudah dipahami
Minimum pendidikan D3

Fasih dalam menggunakan tools customer support/ help desk seperti Zendesk, Olark, Zoho, dsb (Zendesk lebih diutamakan)

Menguasai dan mau mempelajari produk paper.id secara mendalam untuk menjawab pertanyaan customer

Memiliki fleksibilitas dalam jam kerja dan bersedia dijadwalkan secara shift

Memiliki kemampuan komunikasi verbal & tertulis yang sangat baik

Memiliki orientasi serta empati pada pelanggan yang sangat kuat

Memiliki kesabaran, kemampuan aktif mendengarkan serta problem solving dalam menangani kendala customer

Mampu mengoperasikan google suite (terutama google sheet)

Disiplin terhadap waktu

**Lokasi kerja**: Sunter, Jakarta Utara



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