Merchant Support Officer
21 hours ago
The Merchant Support Officer will help merchant clients through Merchant Acquisition and will be responsible for supporting them, as well as in daily operational issues relating to transactions and processing.
The role also involves supporting merchants in the boarding process with banks or partner and payment options by coordinating the collection and review of relevant documents throughout the process.
Providing an excellent level of merchant support at all times and assistance in diagnosing live issues.
Providing any report & analysis data
Communicating technical information to non-technical customers.
Participating as required in the development, maintenance of procedures, systems and processes to support the effective delivery of operational activities.
Fluent in English both written & spoken
Excellent interpersonal and communication skills
Proficient on Computer Literacy Ms Office (Word, Excel, PowerPoint, Outlook)
Related Experience is a plus
Ability to work independently and assist team members.
Ability to interpret data accurately & in a timely manner
Good organizational and documentation skills are must
Honest, Flexible and Adaptable
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Merchant Relation Officer
6 days ago
Jakarta, Indonesia SCRUFF Full timeSupport Business Development Team for sales and operational process in Fashion & Lifestyle's Category - Maintain good communication and relationship with merchant partners for both online & offline - Responsible for sales target in their account - Do regular visit to offline merchant partner - Ensure successful onboarding and integration with merchant...
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Merchant Relation Officer
5 days ago
Jakarta, Indonesia Indodana Full timeJob Description - Support Business Development Team for sales and operational process in Fashion & Lifestyle's Category - Maintain good communication and relationship with merchant partners for both online & offline - Responsible for sales target in their account - Do regular visit to offline merchant partner - Ensure successful onboarding and integration...
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Merchant Relation Officer
6 days ago
Jakarta, Indonesia Indodana Full timeJob Description - Support business development team for sales and operational process in Fashion & Lifestyle Category - Maintain good communication and relationship with merchant partners - Responsible for sales target in their account - Do regular visit to merchant partner - Ensure successful onboarding and integration with merchant partners - Provide...
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Account Support
7 months ago
Jakarta, Indonesia Sinergi Performa Cipta Full timeJob Description: 1. Encourage merchant to join our campaign promo 2. Develop merchant in term of merchant investment and basket size 3. Support and fulfill operational excellent for merchant Criteria: 1. Good communication and influence people 2. Have sales experience min,1 years 3. Handling complaint 4. Proactive and initiatives 5. Education: Min,...
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Merchant Engagement
7 months ago
Jakarta, Indonesia PT Magada Tirta Amerta Full time**Requirements**: - Have experience working in an operations team - Have experience working with a team - Have experience operating MS Office - Responsible in work & can work outside the room - Can communicate well **Job Desc**: - Maintaining, serving, and running a device and deployment - Perform OEM device deployment tasks for Merchant - Doing merchant...
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Admin Support
2 months ago
Jakarta, Indonesia PT SPC Full timeIn generally to support the Monitoring process for Merchant Onboarding especially expansion area The Core Objectives: 1. Monitor all Projects related Onboarding 2. Monitor and carry out reporting according to all merchants acquisition 3. To identify and provide for team operations needs to ensure processes follow directions. 4. To assist the operations...
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Administration Support Coordinator
7 months ago
Jakarta, Indonesia Sinergi Performa Cipta Full timeJob Description: 1. Be responsible to engage with local merchants and maintain the good relationships 2. Improve contents accuracy and quality in merchant app 3. Conduct visits and calls to educate merchants and pitching merchants about new features and business updates 4. Assist merchants who complaints and face issues until problems are solved 5. Be...
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Merchant Acquisition Officer
7 months ago
Jakarta, Indonesia PT IONPay Networks (NICEPAY) Full timeNICEpay is an Internet Payment Gateway Provider which brings you a reliable technical support and proven expertise in local system integration, empowering merchant boarding, and maintenance. We are empowering merchant to secure its e-commerce revenue streams from anywhere in the world with our enhanced Fin-Tech solution. We are IT company working with banks...
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IT Merchant Support
7 months ago
Jakarta, Indonesia PT. Prima Vista Solusi Full timePT. Prima Vista Solusi is one of the leading payment technology in Indonesia, supporting major financial institutions and retailers in Asia Pacific. With over 500 technical staff strengths in over 50 cities nationwide, we are committed to work in partnership with reputable financial institutions enable the latest technology innovations boost the growth of...
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Sales & Marketing Officer (Jakarta)
7 months ago
Jakarta, Indonesia Global Visa Support Full timeGlobal Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in Canada, the Philippines, Indonesia, India, UAE, Egypt and Morocco. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We are looking for an experienced sales & marketing officer for the Global Visa...
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Merchant Experience
2 weeks ago
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IT Merchant Support
21 hours ago
Jakarta, Indonesia PT. Prima Vista Solusi Full timeAssist the operational team (helpdesk) in overcoming problems that cannot be resolved such as problems from merchants that are not related to hardware issues, and transaction testing (EDC TID Dummy) as validation of problems. Assist the operational team in overcoming the constraints of the tools being used, such as the use of W-track, TAMS, (atome upload...
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Merchant Support Specialist
1 week ago
Jakarta, Indonesia GO-JEK Full time**About the Role** As our Merchant Support Specialist, you will be the frontliners of the commerce enablement team. You will be the go-to person our merchants can depend on and you will be involved in ensuring that our customers' feedback is being heard. Our mission is to ensure the happiness of our merchants and provide world-class customer...
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Account Support Specialist
4 months ago
Jakarta, Indonesia PT SWAKARYA INSAN MANDIRI BOGOR DEPOK Full timeThe Core Objectives: - Operational Support: Provide exceptional operational support to Account Managers, assisting them in resolving issues promptly and ensuring a seamless experience for our commercial merchants. - Market Research: Conduct in-depth market research to gather insights into industry trends, competitor activities, and emerging opportunities....
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Account Support Specialist
4 weeks ago
Jakarta, Indonesia PT SPC Full timeThe Core Objectives: - Operational Support: Provide exceptional operational support to Account Managers, assisting them in resolving issues promptly and ensuring a seamless experience for our commercial merchants. - Market Research: Conduct in-depth market research to gather insights into industry trends, competitor activities, and emerging opportunities....
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Merchant Lifecycle
2 weeks ago
Jakarta, Indonesia GO-JEK Full time**About the Role** Merchant Lifecycle team sits at the heart of the Commerce Enablement group, where we believe in delivering WOW experience for merchants in order to achieve the mission of empowering businesses to grow. Merchant Lifecycle - Merchant Engagement Manager (ME) is a crucial part of Merchant Lifecycle in driving engagement throughout a...
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Merchant Engagement
4 months ago
Jakarta, Indonesia Magada & Co Full time**Job Desc**: - Engage with existing merchants - Educate merchant about feature and promo - Handling merchant's community - Help merchants solving issues related to operations **Requirements**: - Min D3/S1 in relevant field with min 1 year experience - Have experience as salesman or FMCG are most preferred - Familiar with Ms Office /Google tools - Willing...
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Merchant Performance Monitoring Officer
3 months ago
Jakarta, Indonesia Indodana Full timeMonthly reconciliation of merchant sales data and brand sales data for merchant incentive or merchant/ brand subsidies - Communicating with merchant/ brand in order to match reconciliation data - Monitoring incoming merchant invoices until payment by finance department for merchant incentive - Request invoice to Finance Dept and monitoring payment for...
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Merchant Acquisition and Engagement
7 months ago
Jakarta, Indonesia PT Magada Tirta Amerta Full time**Requirements**: - S1 graduated - At the minimum can operate android, basic Ms. Office and basic Google Suites (G-Docs & G-sheets) - Own motorcycle and having no restriction to travel within Jabodetabek Area - Willing to be located in Jabodetabek - Preferably domiciled in Tangerang, Bogor, Bekasi, Depok **Job Desc**: - Acquire merchant to use and...
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Sales Merchant Fmcg
7 months ago
Jakarta, Indonesia Sinergi Performa Cipta Full timeJob Description: - Melakukan pendekatan dengan merchant yang sudah ada - Mengedukasi merchant tentang fitur dan promo - Menangani komunitas merchant - Membantu merchant dalam menyelesaikan masalah yang berkaitan dengan operasional Qualifications: - Min D3/S1 di bidang yang relevan dengan pengalaman min 1 tahun - Memiliki pengalaman sebagai salesman atau...