Director of Operations

5 months ago

Jakarta, Indonesia Marriott International, Inc Full time

**Job Number** 24076382

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office,, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Leading Operations and Department Teams**
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.

**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team

  • Director of Operations

    5 months ago

    Jakarta, Indonesia Hilton Full time

    Director of Operations With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Director of Operations

    5 months ago

    Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary You will be responsible for the efficient running of the division in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations. To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to...

  • Operations Director

    4 weeks ago

    Jakarta, Jakarta, Indonesia Michael Page Indonesia Full time

    Multinational company seeks Operations Director to oversee data center operations, manage teams, and drive growth. Responsibilities include building and leading data center operations teams, collaborating with business development teams, and managing relationships with vendors. **Key Responsibilities:** • Build, train, and lead data center operations...

  • Director of Finance

    5 months ago

    Jakarta, Indonesia The Nature Conservancy Full time

    **OFFICE LOCATION**: Jakarta, Indonesia Jakarta-Indonesia Program Office **WHO WE ARE**: Yayasan Konservasi Alam Nusantara (YKAN) is a non-profit organization which was established in Indonesia in 2014. With the mission to protect lands and water on which all life depends, YKAN provides innovative solutions for realizing harmony between nature and humans,...

  • IT & Operations Director

    5 months ago

    Jakarta, Indonesia WeNetwork Asia Full time

    **About the Company** Our client who is one of the Indonesia's leading facilities management and food services companies is seeking a highly skilled and experienced IT & Operations Director **Responsibilities**: 1. IT Strategy and Leadership: - Develop and implement the company's IT strategy, aligning it with the overall business objectives. - Provide...

  • Operations Director

    1 month ago

    Jakarta, Jakarta, Indonesia Michael Page Indonesia Full time

    Seeking Operations Director to lead data center operations team, overseeing facilities management, collaborating with business development team, and ensuring adherence to client SLAs. About the Role Build, train, and lead the data center operations team, overseeing all aspects of facilities management across various disciplines. Collaborate with...

  • Assistant Director Health Division

    2 months ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: HLTH/ADR/046 **Opening Date**: 13/09/2024 **Job Title**: Assistant Director Health Division **Closing Date**: 12/10/2024 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and thereby contribute...

  • Operation Director

    5 months ago

    Jakarta, Indonesia HBA Hirsch Bedner Associates Full time

    **About this role**: This role is based in our Jakarta office and you will be a key member of our wider Studio HBA team. The portfolio from this team includes projects from major hotel operators. **Job Summary**: As the Operation Director, you will have strong experience in project & resource planning in architectural / interior design industry in order to...

  • Regional Operations Director

    6 months ago

    Jakarta, Indonesia Water.org Full time

    **About Water.org**: 1 in 4 people around the world lack access to safe water and 2 in 5 people don’t have access to a safe toilet. We are working every day to change this. We are Water.org. We’re here to bring water and sanitation to the world. We want to make it safe, accessible and cost-effective because we believe that water is the way to empower a...

  • Assistant Director Education, Youth

    2 months ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: EYSD/ADR/047 **Opening Date**: 13/09/2024 **Job Title**: Assistant Director Education, Youth & Sports Division **Closing Date**: 12/10/2024 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and...

  • Assistant Director of Sales

    6 months ago

    Jakarta, Indonesia Grand Mercure Jakarta Kemayoran Full time

    **Job Description**: - The Assistant to Director of Sales & Marketing performs her duties within the framework defined by the chain and hotel norms and by internal regulations as supervised by the Director of Sales & Marketing. - Ensure smooth running operation of the Division’s administrative functions. - Co-operate with all departments for smooth...

  • Deputy Director for Arbitration and Adr, Consultant

    6 months ago

    Jakarta, Indonesia International Chamber of Commerce (ICC) Full time

    ICC Indonesia is recruiting a Deputy Director - Arbitration and ADR to raise the profile of the ICC International Court of Arbitration and ICC Dispute Resolution Services in the region, help acquire new users and expand existing user relationships. As the institutional representative of over 45 million businesses in more than 170 countries, the...

  • Assistant Director of Catering

    6 months ago

    Jakarta, Indonesia Grand Mercure Jakarta Kemayoran Full time

    **Job Description**: - The Assistant to Director of Catering performs her duties within the framework defined by the chain and hotel norms and by internal regulations as supervised by the Director of Sales & Marketing. - Ensure smooth running operation of the Division’s administrative functions. - Co-operate with all departments for smooth running...

  • Director Organizational Development

    5 months ago

    Jakarta, Indonesia Boys & Girls Clubs of America Full time

    Overview: Boys & Girls Clubs of America is the nation's premier youth development organization. Our programs, training and services impact nearly 4 million children and teens every year. We are always looking for qualified professionals with a passion for improving young lives, as a member of our national staff. We have strong values, embrace diversity and...

  • Director of Finance and Operations

    2 weeks ago

    Jakarta, Indonesia Creative Associates International Full time

    Overview: **Location**: Tajikistan **Background**: Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic institutions and stabilization. Based in Washington, D.C., Creative has a field presence in more than 25 countries with a strong client portfolio that includes the...

  • Assistant Director Political Cooperation Division 1

    3 months ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: PCD1/ADR/021/R1 **Opening Date**: 30/08/2024 **Job Title**: Assistant Director Political Cooperation Division 1 **Closing Date**: 30/09/2024 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and...

  • Ms Operation Director

    5 months ago

    Jakarta, Indonesia Elabram Full time

    Job Description - Develop and implement strategies to optimize the performance, scalability and reliability of the network infrastructure. - Oversee the timely design, deployment and maintenance of network equipment. - Ensure adherence to industry best practices and standards for network configuration, security and performance. - Implement network monitoring...

  • Assistant Director of F&b

    5 months ago

    Jakarta, Indonesia Antal International Full time

    A great Opportunity to join as a Asst Director of F&B in a Luxury 5 star hotel in Jakarta You will be responsible for the efficient running of the department in line with Hotel International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Director of Food & Beverage is responsible to function...

  • Country Director

    5 months ago

    Jakarta, Indonesia ChildFund International Full time

    **About ChildFund** ChildFund is a child-focused international development organization that works in 24 countries to connect children with the people, resources and institutions they need to grow up healthy, educated, skilled and safe, no matter where they are. ChildFund is cultivating a diverse, equitable, inclusive, and accessible environment where...

  • Secretary to Director

    6 months ago

    Jakarta, Indonesia PT Cipta Kreasisandang Mandiri (Osella) Full time

    **Responsibilities**: - Provide administrative support to Directors which may include personal matters. - Schedule and arrange meetings, update appointments and conferences, communicate with relevant parties, booking and arranging travel, transport and accommodation. - Assist in preparing various documents, papers, reports, presentations, minute of meetings...