Director of Operations

6 months ago

Jakarta, Indonesia Marriott International, Inc Full time

**Job Number** 24076382

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Belitung Resort, Jalan Pantai Penarikan Dusun Timur Jaya, Sijuk Belitung, Sumatera Selatan, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office,, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Leading Operations and Department Teams**
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.

**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team

  • Director of Operations

    6 months ago

    Jakarta, Indonesia Hilton Full time

    Director of Operations With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Director of Photography and Camera Operator

    7 months ago

    Jakarta, Indonesia Wola Design Studio Full time

    Wola Design Studio is a digital agency based in Jakarta. We are looking for an experienced Freelance Director of Photography and Camera Operator to join our team. You will be working on various video production projects, with production locations mainly in Jabodetabek. **Job Specifications** Operate camera equipment to capture high-quality footage in a...

  • IT & Operations Director

    7 months ago

    Jakarta, Indonesia WeNetwork Asia Full time

    **About the Company** Our client who is one of the Indonesia's leading facilities management and food services companies is seeking a highly skilled and experienced IT & Operations Director **Responsibilities**: 1. IT Strategy and Leadership: - Develop and implement the company's IT strategy, aligning it with the overall business objectives. - Provide...

  • Assistant Director Health Division

    4 months ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: HLTH/ADR/046 **Opening Date**: 13/09/2024 **Job Title**: Assistant Director Health Division **Closing Date**: 12/10/2024 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and thereby contribute...

  • Operation Director

    6 months ago

    Jakarta, Indonesia HBA Hirsch Bedner Associates Full time

    **About this role**: This role is based in our Jakarta office and you will be a key member of our wider Studio HBA team. The portfolio from this team includes projects from major hotel operators. **Job Summary**: As the Operation Director, you will have strong experience in project & resource planning in architectural / interior design industry in order to...

  • Operational Director

    2 days ago

    Jakarta, Indonesia PT Koltiva Full time

    Formulating Kudeungoe Sugata Indonesia strategy in the following areas - Target markets identified for growth - Mitigation efforts to reduce competitor risk - Auditing product quality - Pitching to clients and suppliers - Supporting all business efforts - Enforcing branding regulations and the Sugata’s communication strategy - Be the role model for the...

  • Assistant Director Education, Youth

    4 months ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: EYSD/ADR/047 **Opening Date**: 13/09/2024 **Job Title**: Assistant Director Education, Youth & Sports Division **Closing Date**: 12/10/2024 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and...

  • Regional Operations Director

    7 months ago

    Jakarta, Indonesia Water.org Full time

    **About Water.org**: 1 in 4 people around the world lack access to safe water and 2 in 5 people don’t have access to a safe toilet. We are working every day to change this. We are Water.org. We’re here to bring water and sanitation to the world. We want to make it safe, accessible and cost-effective because we believe that water is the way to empower a...

  • Director of Operations Excellence

    1 month ago

    Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Potentia HR Consulting Full time

    Job Title: Director of Operations ExcellenceSalary: $120,000 - $180,000 per yearAbout the RoleWe are seeking a strategic and results-driven Director of Operations Excellence to lead the smooth functioning of our growing network of clinics. This pivotal role will involve managing daily operations, driving business performance, improving customer experience,...

  • Deputy Director for Arbitration and Adr, Consultant

    7 months ago

    Jakarta, Indonesia International Chamber of Commerce (ICC) Full time

    ICC Indonesia is recruiting a Deputy Director - Arbitration and ADR to raise the profile of the ICC International Court of Arbitration and ICC Dispute Resolution Services in the region, help acquire new users and expand existing user relationships. As the institutional representative of over 45 million businesses in more than 170 countries, the...

  • BPO Operations Director

    4 weeks ago

    Jakarta, Jakarta, Indonesia Dion Full time

    Job OverviewThe Operations Director at Dion is responsible for overseeing the daily management of BPO operations, ensuring seamless execution and achievement of key performance indicators. This role demands exceptional leadership, adaptability, and the ability to thrive in a fast-paced environment.About the RoleThe ideal candidate will have 5 years of...

  • Operations Director

    3 weeks ago

    Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Potentia HR Consulting Full time

    About the Role: As a key member of our team at Potentia HR Consulting, we are seeking a highly motivated and results-driven Operations Director to lead the smooth functioning of our growing network of clinics. This pivotal role will involve managing the daily operations of the clinics, driving business performance, improving customer experience, optimizing...

  • Retail Operations Director

    4 weeks ago

    Jakarta, Jakarta, Indonesia Potentia HR Consulting Full time

    Job OverviewPotentia HR Consulting is seeking a highly skilled Retail Operations Director to oversee the success of our stores in Jakarta. As a key member of our team, you will be responsible for driving store performance and ensuring the highest level of customer satisfaction.Salary & BenefitsThe estimated annual salary for this role is IDR 250,000,000 -...

  • Director Organizational Development

    7 months ago

    Jakarta, Indonesia Boys & Girls Clubs of America Full time

    Overview: Boys & Girls Clubs of America is the nation's premier youth development organization. Our programs, training and services impact nearly 4 million children and teens every year. We are always looking for qualified professionals with a passion for improving young lives, as a member of our national staff. We have strong values, embrace diversity and...

  • Assistant Director Political Cooperation Division 1

    4 months ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: PCD1/ADR/021/R1 **Opening Date**: 30/08/2024 **Job Title**: Assistant Director Political Cooperation Division 1 **Closing Date**: 30/09/2024 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and...

  • Assistant Director Ascc Monitoring Division

    5 hours ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: AMD/ADR/072 **Opening Date**: 30/12/2024 **Job Title**: Assistant Director ASCC Monitoring Division **Closing Date**: 29/01/2025 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and thereby...

  • Director of Finance and Operations

    2 months ago

    Jakarta, Indonesia Creative Associates International Full time

    Overview: **Location**: Tajikistan **Background**: Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic institutions and stabilization. Based in Washington, D.C., Creative has a field presence in more than 25 countries with a strong client portfolio that includes the...

  • Deputy Director, Arbitration

    5 hours ago

    Jakarta, Indonesia International Chamber of Commerce (ICC) Full time

    ICC Indonesia is looking for a consultant to act as Deputy Director, Arbitration & ADR, Indonesia, based in Jakarta, at ICC National Committee Indonesia **Mission**: Working closely with the ICC Director, Arbitration & ADR, South Asia, you will - Participate in the development of awareness, knowledge and use of ICC arbitration and other dispute resolution...

  • Assistant Director of F&b

    6 months ago

    Jakarta, Indonesia Antal International Full time

    A great Opportunity to join as a Asst Director of F&B in a Luxury 5 star hotel in Jakarta You will be responsible for the efficient running of the department in line with Hotel International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Director of Food & Beverage is responsible to function...

  • Assistant Director, External Relations Division 2

    3 weeks ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: ERD2/ADR/069 **Opening Date**: 11/12/2024 **Job Title**: Assistant Director, External Relations Division 2 **Closing Date**: 10/01/2025 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and thereby...