Senior Reconciliation, Claim

7 days ago


Jakarta, Indonesia PT. ALTO Network Full time

Main Functions:

- Menjadi perpanjangan tangan Head Operation & Operation Manager ke tim Operation.
- Penghubung komunikasi ke level yang lebih tinggi (Manager - Head).
- Jembatan untuk media komunikasi external terkait aktivitas recon, claim & settlement.
- Sebagai support system untuk tim pada aktivitas yang dilakukan saat terjadi kendala pada BAU
- Bertindak sebagai orang kedua (sebagai backup line manager).

Wewenang:

- Memberikan persetujuan settlement berupa e-sign pada form settlement interkoneksi sebagai orang kedua (jika manager berhalangan tidak hadir kerja).
- Mendapat role approval dan releaser sebagai back up untuk kegiatan tim operasional.
- Mengambil keputusan untuk kebutuhan aktivitas terkait tim Operation Recon, Claim, & Settlement, user configuration dan admin ops sebagai orang kedua (jika manager berhalangan tidak hadir kerja) dengan persetujuan Div Head
- Mewakili ALTO di external forum (exp. Working Group Operation, Diskusi Panel BI, Testing Project BI-ASPI, Meeting weekly Switching RAJA). (Baik Client ataupun regulator)

Responsibilities:

- Menjalankan semua tugas yang diberikan oleh Ops Manager dan Head of Operation.
- Bertanggung jawab atas aktivitas yang dilakukan sebagai bagian tim Operation Recon,Claim, & Settlement.
- Menjadi bagian dari pemelihara kesinambungan dan kenyamanan bekerja tim baik terkait job desk maupun faktor yang mempengaruhi pekerjaan.
- Menjaga nama baik ALTO Network di external baik forum maupun ke member/client.
- Menjalin hubungan baik dengan tim operasional member / client.
- Bisa membuat perhitungan dari transaksi/dana secara manual, jika terjadi malfunction system.
- Sebagai PIC proyek baru atau produk baru
- Sebagai checker dari pekerjaan RCS associate

Performance Indicator:
Sebutkan indikator kinerja dari posisi jabatan ini
- Menjaga SLA aktivitas proses recon, claim, & settlement user configuration dan admin ops sesuai ketentuan yang ditetapkan.
- Membantu project terkait Operasional bisa berjalan dengan baik pada saat live.
- Melayani kebutuhan member/client sebaik mungkin, ketika dihubungi secara personal.
- Mengikuti forum antara ALTO dan Pihak Eksternal
- Tidak melakukan human error yang menyebabkan financial lost.

Competencies & Skills:

- Pengetahuan (knowledge)
- Basic Data Security
- PCIDSS Awareness
- Switching Application Knowledge
- Product Knowledge
- Customer Service
- Dispute Transaction
- Operation Risk Knowledge
- Reporting & Data Visualization
- Rekonsiliasi Keuangan
- Payment process
- Lalu Lintas Giro (LLG)
- Real Time Gross Settlement (RTGS)
- Online Transaction
- Keterampilan (skill)
- Reporting Skill
- Presentation Skill
- Operation Application Skill
- Advance MS Excell
- Problem Solving
- Public speaking
- Basic Windows
- Bahasa asing
- Sikap/Perilaku
- Challenge Status Quo
- Act Responsibly
- Know Our People
- gEt Things Done
- emPowering People

Requirements:
Deskripsikan syarat orang yang dapat menempati posisi jabatan ini meliputi pengalaman kerja dan mínimal pendidikan
- Pengalaman Kerja
- Min 3 tahun bekerja di industri perbankan atau financial institution terutama berkaitan dengan operasional
- Berkontribusi dalam aktivitas Recon, Claim, & Settlement
- Pendidikan
- Min S1 dari universitas
- GPA 3.00

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