Claims Senior Manager
3 weeks ago
PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.
The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.
FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).
FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.
Responsible for managing Claim and Provider Management.
- Coordinates with management team to develop and implement plans for the
Claims and Provider Management dept processes.
- Leads, organizes, controls and manages Claims and Provider Management dept based on the Company/Operations plan & procedure.
- Motivates and leads high performance team.
- Improves and measures Claims and Provider Management dept effectiveness & efficiency.
- Establishes key performance indicators and Service Level Agreement to support the Company and Operational goals.
- Involves actively in Product Development.
- Controls and ensures operations aspects are in compliance with procedures and regulations.
- Creates and maintains good relation with distributors, hospital provider
network and TPA.
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