Client Success Specialist

9 hours ago


Jakarta, Indonesia Lamudi.co.id Full time

About the challenge

Are you a born multitask-er? Are you organized, detailed, and service-oriented? Are you a digital savvy, meaning you are able to quickly master new technologies and in particular digital media?

We are currently in the process of looking for a Client Success Specialist to join our growing team. You will be our front-line in supporting our big B2B clients. You will play a critical role in ensuring client success by collaborating with cross-functional teams to develop and execute engaging multi-channel marketing campaigns. You will be a generalist, a project manager while also maintaining client relations.

About Lamudi

Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach.

**What a day at work for you will look like**:
You will work closely with the Business Development team to successfully onboard new clients and help develop effective digital marketing campaigns

You will make a prioritize and manage multiple complex projects concurrently

You will understand client needs and requirements, making a plan to meet all the client requirements and making sure the internal teams execute your plan

You will carry out some 'hands-on' elements such as analyzing and drawing insight from creative teams, performance marketing, and content teams

You will analyze client campaign performance, preparing and giving presentations to the client to discuss results

You will analysis and optimize the campaign to generate growth, and ensure the highest level of client satisfaction

Our selection procedure in a nutshell

The position reports to Client Success Manager. During the interview process you will meet him/her, as well as a few business stakeholders and Management Team members.

Is this you?

**A client success mindset**: Demonstrates outstanding account management skills and understanding of the needs of the customer

**Ambitious and self-driven**: Leads by example, brings the fire to work every single day

**A commercial mind**: Loves providing customer service whilst always on the lookout for the opportunity to up-sell our product/service

A bachelor degree from reputable Indonesian university or foreign university

3-5 years of work experience in client success, account management, consulting, project management or equivalent role

Experienced in project management skills, great multitask-er who gets things done

Detail-oriented with the ability to develop activities based upon proactive analysis of client needs

Demonstrated ability to influence and direct client activities

Effective problem solving, collaboration, and influencing skills are crucial for the position

Social/digital media savvy

Well organized & structured working style

Eye for detail



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