Front Office Team Leader
6 months ago
Summary
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.
- Ensures speedy, accurate and efficient telephone and message service at all times.
- Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between (but not limited) Front Office-Host and Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
- Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
- Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that the Front Office - Host associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Ensures that the Front Office - Host associates work in a supportive and flexible manner with other Front Office Team in a spirit of “We work through Teams”.
- Ensures that all guest details are entered correctly in accordance with the principles of clean data.
- Assists in the recruitment and selection of Front Office - Host associates. Follows hotel guidelines when recruiting and use a competency-based approach to selecting associates.
- Oversees the punctuality and appearance of all Guest Experience associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
- Conducts annual Performance Development Discussions with Front Office Host associates, supports them in their professional development goals.
- Plans and implements effective training programmers for all Front Office Host associates in coordination with the Training Manager and Departmental Trainers.
- Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
**Qualifications**:
- Indonesian Nationality with a diploma in Hospitality or Business Management
- Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
- Previous experience in Luxury Hotel or international experience are advantages
- Strong in leadership and business acumen
- Excellent English communication skills, strong guest service mindset and people management & development skills
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