Front Office Manager

6 months ago

Jakarta, Indonesia Marriott International, Inc Full time

**Job Number** 24049435

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.

**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.

**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guid

  • Front Office Manager

    3 months ago

    Jakarta, Indonesia Hyatt Regency Dushanbe Full time

    Summary We are seeking an experienced and dynamic Front Office Manager to lead our Front Office team and ensure smooth daily operations. This role is crucial in providing exceptional guest service and overseeing front desk functions to enhance guest satisfaction. Key Responsibilities: - Manage and supervise front desk staff, ensuring all guest...

  • Front Office Manager

    6 months ago

    Jakarta, Indonesia Mercure Jakarta Sabang Full time

    **Job Description**: We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as a Front Office Manager. As our next Front Office Manager reporting directly to the General Manager, you will: - Lead the Front Office Team to deliver an incomparable service experience - Drive guest service initiatives...

  • Front Office Manager

    6 months ago

    Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible for delivering the brand promise by managing the Front Office operations for the hotel, ensuring the smooth and...

  • Assistant Front Office Manager

    6 months ago

    Jakarta, Indonesia AYANA Hospitality Full time

    We are looking for an Assistant Front Office Manager to join our team at AYANA Hospitality. As an Assistant Front Office Manager, you will be responsible for overseeing the daily operations of the front office, ensuring a seamless guest experience and maintaining high service standards. Your duties will include supervising the front office staff, managing...

  • Front Office Manager

    2 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24184776 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Front Office Assistant Manager

    6 months ago

    Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Assistant Manager is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk...

  • Assistant Front Office Manager

    6 months ago

    Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Front Office Manager is assisting The Front Office Manager for delivering the brand promise by managing the Front Office operations for...

  • Front Office Manager

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24050463 **Job Category** Rooms & Guest Services Operations **Location** Aloft South Jakarta, Jalan TB Simatupang, Kav 8-9, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Front Office Manager

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23197935 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Front Office Manager

    7 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24098491 **Job Category** Rooms & Guest Services Operations **Location** The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Rooms Division Manager in administering front...

  • Front Office Manager

    6 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24213210 **Job Category**Rooms & Guest Services Operations **Location**The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia, 12940 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Administering front office functions and supervising staff on a...

  • Front Office Manager

    2 months ago

    Jakarta, Indonesia Batavia Apartments Full time

    Front Office Manager - Experience in the same positions mínimal 2 years - Good personal & Communication Skill - Able join Immedieately

  • Front Office Expertise

    3 months ago

    Jakarta, Indonesia AMODA Full time

    **About The Role**: As a Front Office Expertise at Awan Hills, you will oversee the daily operations of the front desk, ensuring smooth check-in and check-out processes, and providing exceptional guest service. Setup the standard of Front Office. Lead the front office team, handle guest concerns, and collaborate with other departments to enhance the guest...

  • Assistant Front Office Manager

    7 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24045455 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for...

  • Assistant Front Office Manager

    6 months ago

    Jakarta, Indonesia Novotel Jakarta Gajah Mada Full time

    **Job Description**: - Managing all sections of the Front Office Department in order to ensure the highest standards. - Monitors the Front Office employees to make sure all guests receive prompt and personal recognition - Takes care of the front desk operation including guest registration, room assignment and check-out procedures. - Participate in daily...

  • Assistant Front Office Manager

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24015317 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Jakarta Gandaria City Hotel, Jl. Sultan Iskandar Muda, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Assistant Front Office Manager

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24205429 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12190 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Assistant Front Office Manager

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24073381 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...

  • Assistant Front Office Manager

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24013476 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...

  • Assistant Front Office Manager

    3 months ago

    Jakarta, Indonesia AccorHotel Full time

    Supervise all front office operations, including check-in/check-out procedures, reservations and guest services - Develop close relationships with guests throughout their stay with the aim of gaining their loyalty - Handle guest complaints if they have not been dealt with by team members and provides a rapid solution - Assist the FOM with the design and...