Assistant Front Office Manager

3 days ago

Jakarta, Indonesia Marriott International, Inc Full time

**Job Number** 24015317

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Jakarta Gandaria City Hotel, Jl. Sultan Iskandar Muda, Jakarta, Jakarta, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next c

  • Front Office Assistant Manager

    5 days ago

    Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Assistant Manager is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk...

  • Assistant Front Office Manager

    1 week ago

    Jakarta, Indonesia Qubika Boutique Hotel Full time

    Assistant Front Office Manager - Min 1-2 years experience in hotel - Hardwork & detail oriented - Familiar with VHP system - Willing to be placement at IKN (Kalimantan Timur)

  • Assistant Front Office Manager

    5 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24013476 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...

  • Front Office Manager

    3 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24050463 **Job Category** Rooms & Guest Services Operations **Location** Aloft South Jakarta, Jalan TB Simatupang, Kav 8-9, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Assistant Front Office Manager

    6 days ago

    Jakarta, Indonesia Novotel Jakarta Gajah Mada Full time

    **Job Description**: - Managing all sections of the Front Office Department in order to ensure the highest standards. - Monitors the Front Office employees to make sure all guests receive prompt and personal recognition - Takes care of the front desk operation including guest registration, room assignment and check-out procedures. - Participate in daily...

  • Assistant Manager

    5 days ago

    Jakarta, Indonesia Shangri-La Hotels Full time

    The Assistant Manager - Operations assists Operations Manager to providing guest service as well as supervision, direction and leadership in the Operation division in accordance with the objectives, performance and quality standards established by Shangri-La Residences, Jakarta. Carries out other special projects / tasks assigned by Supervisors. (must be...

  • Front Office Manager

    4 days ago

    Jakarta, Indonesia Hyatt Regency Dushanbe Full time

    Summary We are seeking an experienced and dynamic Front Office Manager to lead our Front Office team and ensure smooth daily operations. This role is crucial in providing exceptional guest service and overseeing front desk functions to enhance guest satisfaction. Key Responsibilities: - Manage and supervise front desk staff, ensuring all guest...

  • Front Office Manager

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24108406 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for...

  • Front Office Manager

    2 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24199763 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Front Office Manager

    6 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25028813 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12190 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front...

  • Front Office Manager

    5 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24049435 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all...

  • Assistant Front Office Manager

    7 days ago

    Jakarta, Indonesia Park Hyatt Jakarta Full time

    Summary - Assists Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times - To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary. - To ensures all Assistant Front...

  • Front Office Manager

    7 days ago

    Jakarta, Indonesia Mercure Jakarta Sabang Full time

    **Job Description**: We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as a Front Office Manager. As our next Front Office Manager reporting directly to the General Manager, you will: - Lead the Front Office Team to deliver an incomparable service experience - Drive guest service initiatives...

  • Front Desk Manager

    3 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24051030 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...

  • Front Office Expertise

    3 days ago

    Jakarta, Indonesia AMODA Full time

    **About The Role**: As a Front Office Expertise at Awan Hills, you will oversee the daily operations of the front desk, ensuring smooth check-in and check-out processes, and providing exceptional guest service. Setup the standard of Front Office. Lead the front office team, handle guest concerns, and collaborate with other departments to enhance the guest...

  • Front Office Manager

    18 hours ago

    Jakarta, Indonesia Redtop Hotel & Convention Center Full time

    Front Office Manager General Requirements - Relevant educational background with the position being applied - Minimum of 2 Years' experience in a similar position in the hospitalityindustry - Good personality and appearance - Hard worker, highly motivated, and customer oriented - Strong interpersonal, leadership and problem solving

  • Assistant Front Office Manager

    1 week ago

    Jakarta, Indonesia Novotel and ibis Styles Jakarta Mangga Dua Square Full time

    **Job Description**: - Check that all Front Office employees report to work punctually and are well groomed before each of their shift - Conduct daily briefings and ensure that all pertinent information is well received by team members - Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough...

  • Duty Manager

    3 weeks ago

    Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Duty Manager is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the...

  • Front Office Coordinator

    3 weeks ago

    Jakarta, Indonesia PT Sinergy Informasi Pratama Full time

    **Qualification**: - Female, max. 30 years old. - Diploma in Management, Hospitality, or other related fields. - Min. 2 years of work experience in the same position or in the service industry. - Strong communication skills and ability to interact with a wide range of people. - Posses good managerial and organizational abilities. - Team-player with a...

  • Office Assistant

    5 days ago

    Jakarta, Indonesia Management Sciences for Health (MSH) Full time

    Management Sciences for Health (MSH) is seeking a Office Assistant for USAID BEBAS-TB 5-years activity having the aim of reducing TB incidence and mortality by supporting the Indonesian government to address the critical gaps and challenges of the TB program. This Activity will build on the work of previous USAID activities and current projects to achieve...