Regional Customer Service Executive

3 weeks ago


Jakarta, Indonesia PT Lunch Actually Jaya Full time

LUNCH Actually is Asia’s first lunch dating specialist which arranges quality dates for busy, pro-active single professionals in a discreet, fun and stress-free environment. Launched in Singapore in April 2004, we have expanded to include offices in Kuala Lumpur, Hong Kong, Bangkok and Jakarta. Lunch Actually aims to provide a safe, convenient and non-intimidating avenue for busy professionals to meet. Our CultureWe embody the entrepreneurial spirit, daring to dream and making our dream a reality. We honor integrity, commitment and creativity. We respect our staff and we practice an open-door policy. We have many well-defined policies, procedures and programs to bring out the best in our staff. We are always focused on our people. We provide opportunities to develop your skills, further your career, and achieve your goals. We are looking for someone who is passionate about helping people on their dating journey. Are you that person?

**Responsibilities**
- Provide ad-hoc operational support
- Provide feedback on the date coordination process and suggest ideas to improve customer's satisfaction
- Servicing clients in various branches (Singapore, Malaysia, Hong Kong, Indonesia) on a rotational basis when necessary

**Requirements**:

- Passion for people
- Excellent interpersonal, written and oral communication skills.
- Diploma or Bachelor’s Degree in any field. Business, Marketing, Mass Communication or Psychology major is a plus
- Experience within a Customer Service, Customer Success or Sales Operations / Support role is a huge plus
- Diligent and willing to go the extra miles for your clients
- Detail-oriented and able to perform under pressure with integrity and good work ethics
- Adaptable and able to think fast on your feet to cater to a wide portfolio of client profiles
- Able to communicate professionally and confidently with high profile clients
- Able to work one day of the weekend (either Sat/Sun)

**Benefits**
- No field work; you will be working comfortably in our cozy and fun office
- Learn and grow with the team - product and communication training will be provided
- Energetic and startup-like working environment, led by experienced leaders and serial entrepreneurs
- A healthy organizational culture that promotes teamwork, with comprehensive leave package + flexible work hours (limited)
- 5-day work week

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)

**Education**:

- S1 (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)



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