Technical Service Executive

2 weeks ago


Jakarta, Indonesia Ingredion Full time

Location : Jakarta

Reports to : Technical Service Manager

Workplace Type : On-site

The Technical Service Executive is responsible for providing timely technical support to both internal sales team and customers to drive business growth. As well as being a key member of our Innovation Organization supporting the development, implementation and management of strategies to provide Ingredion with innovative solution.

As the Technical Service Executive, your main responsibilities would include:

- Technical Support - provide daily technical support to customers and food division sales team through products and process recommendations, assist customers in technical trouble shooting and participating in lab/plant trials at customer’s site, conduct technical trainings/seminars, and deliver new ideas for innovation to customers.
- Project Management - work with multiple cross-functional project teams, support Technical Service Manager and sales team to develop projects in pipeline, ensure alignment of technical support activities for customer such as conducting internal studies, lab trials, and sample analysis.
- New Product Development - contribute to develop new ideas/concepts and preparing prototypes for promotional purpose, following through and facilitating new product launch activities to a successful commercialization stage, design studies to screen and evaluate samples, working with regional resources to explore new initiative products, understand Indonesian Food Regulation and filing regulatory petition.
- Laboratory Management and Safety - participate in safety programs, practice a safe lab work, implement and ensure food safety measures, supervise lab equipment maintenance.
- Degree in Food Science/ Food Technology or equivalent
- English fluency, both written and spoken
- Diligent with good analytical and reporting skills
- Dynamic and self-starter, ability to work with limited direct day to day management
- Ability to multitask, handle pressure, and well-organized.
- Well-articulated, good written and presentation skills
- Service oriented with customer focus, resourcefulness in problems-solving, and able to resolve issues in an efficient and logical manner
- Strong communication and interpersonal skills.
- Prepared to travel when needed
- #LI-SK1_

Relocation Available:
No



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