Regional Service Operations Manager

3 months ago


Jakarta, Indonesia ABB Full time

**Regional Service Operations Manager**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Local Division Manager PI and P&P Clustr

**Your role and responsibilities**:
In this role, you will have the opportunity to lead local operations with accountability for day-to-day execution, exceeding customer expectations through efficient operational performance. Each day, you will drive lean and faultless operations across the extended value chain, optimizing cost and ensuring customer satisfaction. You will also showcase your expertise by creating, implementing, and reviewing the operations strategy for the designated area, based on strategy. The work model for the role is: #hybrid This role is contributing to the Process Automation Energy Industries in Jakarta. You will be mainly accountable for: - Ensuring customer focus, the understanding of sense of urgency and care in your direct area of responsibility. - Guaranteeing customer retention by delivering superior customer service experience. - Utilizing the local practices for notifying the account team about the opportunities. - Guiding, motivating, and developing direct and indirect reports.

**Qualifications for the role**:

- Bachelor's degree or equivalent, engineering background preferred.
- Minimum of 5 years of experience in project and service delivery management. With a strong capacity for customer focus and management.
- Experience in service deliveries and management.
- Knowledge of ABB 800xA system, AC450 system and ABB Drive system are added advantage.
- Good knowledge of the Office Suite software. Proficient in MS-Office (Word, Excel, PPT).
- A collaborative, solution-focused approach and strong written and spoken communication skills in both Indonesian and English languages.
- Strong interpersonal skills, willing to manage different tasks under high pressure.
- Have a “CAN DO” mindset. Must be available to travel on occasion.

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