Regional Operations Associate
20 hours ago
**About the Role**
Regional Operations Associates play a pivotal role in curating and deploying strategies as well as doing analytics at the region and finding local insights to support the overall Operation strategies. He/she will work collaboratively with all Districts and Branches to oversee overall operations and ensure strategic implementation including product changes. Through this role, you will be able to turn data into something impactful for driver partners in the region.
**What You Will Do**:
- Support Regional Operations Manager (ROM) to provide completed orders and profit and loss target achievement
- Provide analytics to support operations team such as BCR, fraud rules, etc. at the regional level
- Deploy defined strategies from operations perspective during the process of establishing the new area of service
- Ensure SOP and legal compliances in the region
- Support ROM to oversee all districts and branches operations
- Analyze driver states & measure efficiency of various driver badges to generate more high quality drivers in the region
- Support ROM Region in product changes roll out in the region
- Engage in conversation with driver during driver community events to get insights about their pain points
**What You Will Need**:
- At least 4 years experience in Supply Chain; in Multi National FMCG and Logistics company
- Having strong analytical thinking and problem solving skills using various improvement tools and methods
- Having good understanding about supply and demand planning
- Able to create creative solutions toward operation issues and empower relevant team to execute properly
- Fluent in Bahasa Indonesia & proficient in spoken and written in English
- Experience in using data analytic tools like BigQuery, Tableau, Metabase, would be a great advantage.
- Having excellent communication skill, strong sense and empathy of on ground situations.
**About the Team**
As a Regional Operations Associate, you will be the center of excellence for Operations streams in the Regions. You will work very intensively and collaborate with other Regional Operations Associate, Regional Operations Manager, and District Operations Managers from each district in Jabodetabek. You will also work closely with the Analytics team to analyze Operations data to get valuable insight and recommendation for business, related to Driver Engagement, Driver Experience, and Driver Income.
**About Us**
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
**Our Mission**: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
- Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status._
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