Head of Claim

2 weeks ago


Jakarta, Indonesia PT Wahana Sejahtera Indonesia Full time

Persyaratan

Pria, maksimal usia 40 tahun
Lulusan SMK Teknik Otomotif
Memiliki pengalaman di bidang otomotif mínimal 3 tahun
Memiliki jiwa kepemimpinan dan komunikasi yang baik
Dapat mengoperasikan Ms. Office dan presentasi
Mengerti teknikal proses klaim garansi
Memiliki kemampuan Negosiasi
Detail Oriented
Penempatan di Jakarta Selatan
Tanggung Jawab

Bertanggung jawab melayani kebutuhan pelanggan yang datang dan keluar bengkel dengan mendengarkan, menganalisa, dan menjelaskan tentang kerusakan kendaraan, membuat estimasi waktu serta biaya untuk mencapai kepuasan pelanggan, serta menjaga kerapian data-data kendaraan pelanggan.
Melayani pelanggan, yaitu menganalisa kerusakan dan memeriksa kendaraan, serta menjelaskan hasil pemeriksaan pada pelanggan.
Memberi perintah kepada team Adjuster / Inspector agar berkunjung ke Bengkel untuk melakukan cek list Form Analisa Kerusakan
Memasukkan data keluhan pelanggan mengenai kondisi kendaraan pelanggan ke komputer.
Membuat Surat Perintah Kerja Pengecekan ( PKP ) kepada Bengkel
Membuat penawaran dari pekerjaan perbaikan kendaraan atau estimasi biaya dan waktu perbaikan pada pelanggan.
Membuat Surat Perintah Kerja Perbaikan ( SPKP )
Menginformasikan pekerjaan tambahan bila ada kepada pelanggan beserta estimasi biaya dan waktu tambahan yang diperlukan.
Memeriksa kendaraan yang telah diperbaiki, apakah sesuai dengan Perintah Kerja ( SPKP )
Memastikan unit sudah dilakukan test drive oleh Bengkel Rekanan dan didampingi team Adjuster WSI sehingga unit layak untuk diterima pelanggan
Meminta team adjuster / inspector memeriksa keberadaan parts bekas ( difoto pada kendaraan pelanggan )
Memastikan kepada team adjuster / inspector agar part bekas perbaikan dibawa kembali ke kantor untuk dianilisa
Menyerahkan kembali kendaraan pada pelanggan dalam keadaan baik
Melakukan follow up ke pelanggan setelah 2-3 hari kendaraan diperbaiki di bengkel.
Mengingatkan pelanggan untuk melakukan perawatan berkala berikutnya pada saat selesai perawatan perbaikan.
Melakukan update data pelanggan beserta riwayat kendaraan untuk setiap perawatan yang telah selesai dikerjakan yang dipakai sebagai dasar Customer Relationship Management (CRM)
Melakukan review terhadap performa Bengkel Rekanan dalam hal review harga part, review biaya jasa
Membuat Laporan Klaim secara harian, mingguan dan bulanan serta progress perbaikan unit pelanggan


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