Insurance Claim Operations Manager

7 days ago


Jakarta, Jakarta, Indonesia GREAT EASTERN Full time

At GREAT EASTERN, we are seeking a seasoned professional to lead our claim operations. As Head of Claims Administration, you will oversee the end-to-end claims process, ensuring timely and accurate payments within agreed terms and conditions.

Key Responsibilities:
  • Monitor and manage claim processes to meet established timelines and quality standards
  • Making decisions on claim payments within authorized limits
  • Ensuring compliance with company regulations, policies, and procedures

You will work closely with cross-functional teams, including Sales and Brokers, to provide excellent customer service and ensure seamless claim experiences.

Requirements:
  • Bachelor's degree in Medical or related field
  • Minimum 10 years' experience in claims management, preferably in life insurance
  • Proven track record of successfully managing large-scale claims operations
  • Excellent analytical, communication, and leadership skills


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