Merchant Support Officer

6 days ago


Jakarta, Indonesia PT IONPay Networks (NICEPAY) Full time

The Merchant Support Officer will help merchant clients through Merchant Acquisition and will be responsible for supporting them, as well as in daily operational issues relating to transactions and processing.

The role also involves supporting merchants in the boarding process with banks or partner and payment options by coordinating the collection and review of relevant documents throughout the process.

Providing an excellent level of merchant support at all times and assistance in diagnosing live issues.

Providing any report & analysis data

Communicating technical information to non-technical customers.

Participating as required in the development, maintenance of procedures, systems and processes to support the effective delivery of operational activities.

Excellent interpersonal and communication skills

Bachelor/ Related Degree

Computer literacy Ms Office (Word, Excel, PowerPoint, Outlook) is a plus

Related experience is a plus

Must be able to able to work independently and assist team members.

Able to interpret data accurately

Good organisational and documentation skills.

Work under pressure

Honest, flexible and adaptable

Good command of English



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