Registrations Officer

2 weeks ago


Jakarta, Indonesia Mekari (PT. Mid Solusi Nusantara) Full time

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

**Job Summary**:
We are seeking a Registrations Officer to manage the registration and onboarding of new merchants, as well as provide ongoing support to existing merchants. The Registrations Officer will work closely with internal teams to ensure a seamless and efficient merchant registration process.

**Key Responsibilities**:

- Manage the registration and onboarding of new merchants onto the platform, including verifying their identity and business credentials, setting up their merchant accounts, and ensuring compliance with relevant regulations and industry standards.
- Analyze merchant data during the onboarding process and identify patterns or potential issues, taking action as needed to mitigate risk or improve performance.
- Provide ongoing support to existing merchants, including troubleshooting any issues they may encounter, responding to their inquiries, and ensuring a high level of customer satisfaction.
- Collaborate with internal teams, such as engineering and product development, to ensure that merchant needs are being met and that the platform is functioning optimally.
- Develop and maintain documentation and guidelines for merchant registration and onboarding processes.

**Qualifications**:

- Bachelor's degree in business administration, finance, or a related field.
- 2+ years of experience in a similar role, preferably in a financial services business.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work well in a team-oriented environment.

**What You Will Get**:
1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Don't forget to check our Recruitment FAQ at
**bit.ly/RecruitmentFAQ-Mekari** [ENG] or
**bit.ly/RekrutmenMekari-FAQ** [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon


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