Chief Merchant Experience Officer
6 days ago
About PT Aplikasi Karya Anak Bangsa (GO-JEK Indonesia)
We are a leading digital ecosystem in Indonesia, empowering progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy.
Our Mission
To create impact at scale, we resolve consumer problems and raise standards of living by connecting consumers to the best providers of goods and services in the market.
The Role
As the Chief Merchant Experience Officer, you will play a pivotal role in driving positive merchant experience in the onboarding process. You will collaborate closely with the SMB Region & Enterprise sales team to get their feedback as the merchants' guardians, and with the product team who will build products & features based on your inputs.
Your Responsibilities
- Create a delightful experience for merchants when onboarding their restaurant or their new outlet through the merchant app (GoBiz) and when dealing with Gojek to resolve their onboarding issues; surpassing merchants' experiences when doing the same in competitors' platforms
- Ensure that the requirement to get merchants to be onboarded to GoFood are as simple as possible while complying with any relevant government and legal regulations
- Initiate and lead effort to fix issues and build/improve process & product required to improve merchants' satisfaction to the onboarding process; improve merchants' conversion rate to be onboarded and improve overall merchant onboarding time
- Manage feature/product implementation and rollouts
- Give insights to product & marketing team on merchants' issues/sentiment on their experiences with the onboarding process
- Collaborate cross-functionally with product, marketing, sales, and other stakeholders to align strategies derived from data-driven analysis and execute plans effectively
- Provide regular and ad-hoc impact reports and analyses to leadership team
Your Requirements
- 6+ years of experience in strategy, project management, or consulting, with strong analytical, business acumen and problem-solving skills
- Strong analytical skills to develop frameworks and set priorities
- SQL skills preferred but not required
- Strong business sense and ability to articulate complex analysis results to a wide range of audiences and translate the results to actionable business insights
- Have good presentation skills - esp. the ability to present during problem solving session with other stakeholders (working-level or leadership)
- Solid track record of stakeholder management
-
Chief Financial Officer
4 days ago
Jakarta, Jakarta, Indonesia Monroe Consulting Group Full timeOur client, a leading healthcare company in Indonesia, is seeking an experienced finance professional to fill the role of Chief Financial Officer. This position will play a critical role in supporting business growth and operational efficiency. The ideal candidate will have at least 15 years of experience in finance, with a strong understanding of financial...
-
Chief Compensation Officer
7 days ago
Jakarta, Jakarta, Indonesia SAMORA GROUP Full timeJob OverviewSAMORA GROUP is seeking a seasoned professional to lead our compensation and benefits team. As Chief Compensation Officer, you will be responsible for designing and implementing innovative compensation strategies that attract and retain top talent.
-
Chief Administrative Officer
7 days ago
Jakarta, Jakarta, Indonesia PT Glamour Auto Sport Full timeQualifications:Bachelor's degree in Finance, Accounting, or related field (MBA/CPA preferred).Proven experience as a CFO or senior finance leader.Strong leadership, analytical, and communication skills.Expertise in financial planning, risk management, and compliance.Additional Requirements:Fundraising and investor relations experience.Fluency in English.We...
-
Jakarta, Jakarta, Indonesia Gojek Group Full timeJakartaAbout The RoleJoin our team and make a real impact As the Merchant Onboarding Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants'...
-
Chief Marketing Officer
2 days ago
Jakarta, Jakarta, Indonesia Talent Hunts Indonesia Full timeJob Title: Chief Marketing OfficerTalent Hunts Indonesia is seeking a Chief Marketing Officer to lead our brand strategy and marketing initiatives.Job Description:We are a leading recruitment agency in Indonesia, providing innovative solutions to connect job seekers with top employers. As our Head of Brand, you will play a pivotal role in crafting,...
-
Chief Sustainability Officer
5 hours ago
Jakarta, Jakarta, Indonesia ika Sentosa, Tbk Full timeiak Sentosa, Tbk is a leading company in the industry, and we are committed to making a positive impact on the environment. We are seeking a Chief Sustainability Officer to lead our ESG efforts and ensure our continued success.Responsibilities:Lead Sustainability EffortsDevelop and Implement Sustainable PracticesEnsure Compliance with ESG...
-
Chief Innovation Officer
7 days ago
Jakarta, Jakarta, Indonesia Sun Life Financial, Inc. Full timeJob DescriptionThe Chief Innovation Officer will design and implement new business models within current partnerships, ensuring smooth delivery and extraction of business benefits.This role involves coordinating the process of designing and implementing new business models, engaging stakeholders at bank partners to ensure timely delivery, and managing the...
-
Chief Governance Officer
1 day ago
Jakarta, Jakarta, Indonesia Michael Page Full timeAbout Our ClientOur client is a prominent financing organization that plays a vital role in supporting large-scale development projects in Indonesia.Job OverviewWe are seeking an experienced Chief Governance Officer to lead our corporate affairs and ensure the effective management of our Board of Directors and Board of Commissioners.The successful candidate...
-
Chief Financial Officer
3 days ago
Jakarta, Jakarta, Indonesia PT Electric Vehicle Indonesia Full timeJob Description:The Chief Financial Officer will be responsible for leading our finance team and driving business growth through financial expertise.Main Responsibilities:Develop and implement financial strategies to support business objectives.Lead the development of financial plans, forecasts, and budgets.Manage financial risk, including credit, market,...
-
Chief Financial Officer
1 day ago
Jakarta, Jakarta, Indonesia Pengiklan Anonim Full timeJob OverviewWe are seeking a highly skilled Chief Financial Officer to join our team at Pengiklan Anonim. As the head of accounting and finance, you will play a critical role in supporting business operations and driving financial performance.About the RoleThis is a senior leadership position that requires strong experience in overall finance management. You...
-
Chief HR Officer
2 days ago
Jakarta, Jakarta, Indonesia Robert Walters Full timeWe are seeking a Chief HR Officer to lead our human resources function and develop innovative HR strategies that align with our company's goals.This is a unique opportunity to join a leading professional services company that values its people as its greatest asset.Key Areas of Responsibility:Developing and executing comprehensive HR strategies that support...
-
Chief Operating Officer
6 days ago
Jakarta, Jakarta, Indonesia Robert Walters Full timeChief Technology OfficerThis role is responsible for driving the modernization of legacy systems, migrating towards cloud infrastructure, automation, AI/ML, and other emerging technologies to enhance the company's competitive advantage.The successful candidate will have a strong background in technology leadership, with experience in cloud computing (AWS,...
-
Chief Operations Officer
6 days ago
Jakarta, Jakarta, Indonesia PT BANK JTRUST INDONESIA Tbk. Full timeCompany Overview: PT BANK JTRUST INDONESIA Tbk. is a leading financial institution in Indonesia, committed to providing exceptional banking services to its customers.Salary: Competitive salary and benefits package.Job Description:We are seeking an experienced Chief Operations Officer to join our team. The successful candidate will be responsible for leading...
-
Chief Software Engineering Officer
7 days ago
Jakarta, Jakarta, Indonesia STOCKBIT Full timeAt STOCKBIT, we're seeking a highly skilled and experienced Chief Software Engineering Officer to lead our software development team. As a key member of our leadership team, you will be responsible for driving the design and development of our software applications, ensuring they meet the highest standards of quality and performance.The ideal candidate will...
-
Chief Sales Marketing Officer
3 days ago
Jakarta, Jakarta, Indonesia Sinar Mas Land Full timeAt Sinar Mas Land, we are seeking a highly skilled Chief Sales Marketing Officer to develop and implement sales strategies that drive business growth.The successful candidate will be responsible for creating activities to maintain strong relationships with the mass media and related vendors.This role requires a minimum of 6 years of experience in sales...
-
Onboarding Experience Lead
5 hours ago
Jakarta, Jakarta, Indonesia Gojek Group Full timeJob FunctionThe Senior Manager, Merchant Onboarding Experience, is a crucial role within the Sales Excellence & Merchant Experience team. As a key member, you will contribute significantly to enhancing the merchant onboarding experience, streamlining business processes, and collaborating with product teams to improve GoBiz.Key ResponsibilitiesEnhance the...
-
Chief Executive Officer Liaison
4 days ago
Jakarta, Jakarta, Indonesia Wilopo Cargo Full timeAt Wilopo Cargo, we are seeking a highly skilled and organized individual to serve as our Personal Assistant to the Chief Executive Officer.The successful candidate will provide high-level administrative support, ensuring seamless operations and efficient management of various tasks.We require someone with exceptional organizational skills, strong financial...
-
Chief Operations Officer
7 days ago
Jakarta, Jakarta, Indonesia PT Digitalinstincts Teknologi Full timeJob DescriptionWe are seeking a highly skilled and experienced Chief Operations Officer to lead our company's daily operations, drive business growth, and oversee cross-functional teams. The ideal candidate will have a proven track record in strategic project management, leadership, and problem-solving.About PT Digitalinstincts TeknologiPT Digitalinstincts...
-
Chief Security Officer
5 days ago
Jakarta, Jakarta, Indonesia Gtech Full timeAbout the RoleThe Chief Information Security Officer will be responsible for overseeing the organization's information security policies and procedures, ensuring compliance with cybersecurity and privacy regulations. They will also manage and lead the cybersecurity team, ensuring effective implementation and monitoring of security controls.The ideal...
-
Chief Security Product Officer
2 days ago
Jakarta, Jakarta, Indonesia Indosat Full timeJob OverviewThe Chief Security Product Officer will be responsible for leading the development and implementation of Indosat's security product strategy, ensuring that our solutions meet the needs of our customers and stay ahead of emerging threats.This role requires a strong understanding of IT security systems, networking, and database management, as well...