User Operation Lead

4 days ago


Jakarta, Indonesia ByteDance Full time

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Resso is a music platform that enriches the way people experience music together. Resso's community-first platform enables a shared and connected experience while its strong recommendation features fuel music and artist discovery from a diverse range of genres. Available in Brazil, India and Indonesia, Resso offers a truly unique streaming experience built on expression, connection and interaction.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

The Team
We are the Music team for ByteDance in Indonesia, and we handle all local operations for our music app, Resso. The Resso Indonesia team does music programming and library management, understands the local music streaming platform user, develops and executes programs to attract music enthusiasts to join and subscribe to the platform, and works with artists, labels and distributors to promote music and artists appealing to our target market.
Within the Resso Indonesia team, this role leads User Operations, which includes VIP User Operations, User Research and User Growth, the last consisting mostly of organic growth initiatives via partnerships with communities aligned with our target audience. These are responsibilities critical to attracting, retaining and delighting the right profile of users for sustainable business growth in the the long-term. The role contributes well to ByteDance's mission by providing a user experience that enriches lives of Indonesian music enthusiasts thru music.

**Responsibilities**:
1. Develop and execute programs to retain and delight high-value users.
2. Input to global, and initiate and execute local projects to drive engagement of users via increased penetration of the app's community features, e.g. comments, sharing, etc.
3. Oversee organic growth initiatives via partnerships with external communities in line with the app's target audience.
4. Collaborate with User Research team to execute user surveys and qualitative research among Indonesian target users.
5. Champion user experience; oversee collection and response (as necessary) to customer feedback.
6. Monitor performance on app stores and competitive activity, and report significant developments to team.
1. Bachelor's degree with at least 6 years' in User Operations for an internet company
2. Ability to organize work for team for effectiveness and efficiency
3. Ability and predisposition to thrive in an ultra fast-paced environment, demonstrates resilience when faced with challenges and agility in response to change.
4. Ability to learn internal data tools, read operational metrics, conduct basic data analytics, and adapt changes to operations to address opportunities.
5. Fluent in English and Bahasa Indonesia. Mandarin a plus but not required, as it involves working closely with a global User/Community Operations and User Research teams in China.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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