Customer Service Representative

3 months ago


Jakarta, Indonesia PT ZEN MITRA NIAGA Full time

**PT Zen Mitra Niaga** adalah perusahaan ritel dan grosir berbasis online. Raih Kesempatan untuk Karier Sukses dengan Bonus Menarik dan Keuntungan Lainnya Posisi Ini Sempurna untuk Anda yang Menyukai Tantangan

**Tanggung Jawab**:

- **Berinteraksi** dengan pelanggan di marketplace dan WhatsApp Business, memberikan tanggapan cepat dan empati.
- **Menjelaskan informasi produk** secara jelas dan membantu pelanggan menemukan produk yang tepat.
- **Menangani komplain dan feedback pelanggan dengan solusi profesional, memastikan kepuasan pelanggan.**:

- Mencari calon Customer baru serta melakukan follow-up terhadap customer lama untuk meningkatkan penjualan.

**Kualifikasi**:

- Minimal pendidikan SMK atau sederajat.
- Usia maksimal 27 tahun.
- Pengalaman mínimal 1 tahun sebagai Customer Service atau Admin Online.
- Familiar dengan aplikasi marketplace seperti Tokopedia, Shopee, dan TikTok Shop.
- Jujur, berdedikasi, serta memiliki keinginan kuat untuk terus berkembang.
- Mampu berkomunikasi dengan baik dan jelas, baik secara lisan maupun tulisan.
- Berorientasi pada **pelayanan pelanggan dan pencapaian target**.

**BENEFIT**:

- **Take Home Pay** Menggoda dan plus **bonus performa**:

- **BPJS, THR DAN KOMISI BULANAN**

Application Question(s):

- Berapa Gaji yang anda harapkan?

**Experience**:

- Admin Online: 1 year (preferred)



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