Customer Service Representative
3 months ago
**Customer Service Representative**:
Our team in **South Jakarta** currently has an opening for a **Customer Service Representative**
**YOUR ROLE & RESPONSIBILITIES**:
- Create Order Confirmations based on customer purchase orders, which are then signed by the Business Manager and/or the Commercial staff.
- Handle customer complaints and provide solutions to arising issues after discussing them with the relevant Commercial staff or other related divisions (Purchasing and Logistics or Collection).
- Create Delivery Orders as a reference for the warehouse to ship goods.
- Issue commercial invoices in the SAP system and provide the document to the finance team to be combined with the e-invoice.
- Assist Finance team in communicating outstanding customer payments (if needed, to help follow up on delayed shipments due to aging payments).
- Inform the Commercial team if sales fall below PT. Brenntag's minimum order value of€150 each of order line item.
- Follow up/update price conditions from the commercial team as mandatory information in the SAP system.
- Process Samples for releasing commercial stock to the lab or customer.
- Create credit notes in the SAP system and forward the document to the finance team.
- Handle and process returns/exchanges of materials in the SAP system, and communicate the process to the warehouse team for follow-up.
- Manage manual archives of all documents: SO, DO, Billing, PO, CN, Returns.
- Create indent sales in the SAP system: receive orders from MSO, process SO-DO-Billing, and generate indent reports based on commissions received from suppliers.
- Perform work according to procedures outlined in ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:2007.
- Implement HSE regulations applicable in the company.
**YOUR PROFILE**:
- Minimum Education : Associate Degree (in any field)
- Minimum Training : Customer Service/Service Excellence
- Minimum Experience : Sales Administration Staff, Customer Service
- Other Skills : Ms. Office, SAP, Fluent in English, Time Management, Problem-Solving
**INTERESTED?**:
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