Helpdesk Application Support

6 months ago


Jakarta, Indonesia KSPS Full time

Create the tickets issue.
- Handling the tickets problem.
- Identifies and diagnose issues and problems.
- Determine the best solution based on the issue and details provided by customers.
- Escalate (if needed) unresolved problems to a higher level of support.
- Monitor issues from start to resolution.
- Follow up and update customer’s issue status and progress.
- Update Frequently Asked Question.
- Hand over tickets to the next on duty agent.
- Reporting the tickets update to L1 Team Shift Leader

Degree in Informatics Technique, Information Systems, or Computer Engineering

Minimum 2 years working experience as IT Service Desk or in a similar role.

Proven experience of working as an IT Service Desk Technician or Help Desk Specialist or relevant role.

Solid track record especially in FMCG/Consumer Goods Industry

Able to work well under pressure with an ability to multi-task, by using good time management techniques.

Excellent communication and interpersonal skills.

Good understanding of ITIL best practices

Good working knowledge of POS, infrastructure, ticketing system/call centre.

Good understanding in network, cloud, server, storage, virtualization, etc.

Keen attention to detail.

Strong documentation skills.

Good analytical and problem-solving skills.

Dynamic, active, and target oriented.

Good medical record

Proficiency in English language and Bahasa Indonesia is essential to communicate with local dan global team.

**Personnel allocation**: Multinational Companies-BSD City Tangerang but Willing to be assigned out of town


  • Application Support Jr

    7 months ago


    Jakarta, Indonesia Mitra Integrasi Informatika Full time

    **Application Support Leader** - Mengikuti Kegiatan harian yang diadakan di TMMIN & Update hasil dari kegiatan tersebuk tim helpdesk - Mengontrol ticketing & assigment yang masuk ke dalam team helpdesk - Melakukan follow up eskalasi ke tim ISTD bersama L2 jika diperlukan - Mengontrol Issue yang masuk berdasarkan Channel yang sudah disepakati - Melakukan...

  • Helpdesk Support

    6 months ago


    Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Helpdesk Support RESPONSIBILITIES - Give...


  • Jakarta, Indonesia RTLAWRENCE CORPORATION PHILIPPINE BRANCH Full time

    **RT Lawrence Corporation is expanding!** We are US-based Software Development company with 30 years of experience and have offices in United States, Philippines and Taiwan. We aim to develop next generation B2B products every 7 years to stay ahead of the technology curve. We take pride on our propriety software that we modify and setup base on our clients...

  • IT Support Helpdesk

    6 months ago


    Jakarta, Indonesia Mitra Integrasi Informatika Full time

    Deskripsi Pekerjaan: - Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Operasional IT - Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian - Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait - Melakukan Support terhadap user untuk...

  • IT Helpdesk

    6 months ago


    Jakarta, Indonesia PT Asuransi Digital Bersama Full time

    **Responsibilities** - Procure, configure, track and maintain all IT assets and devices, not limited to computers/laptops, networks/routers, printers, mobile phone and software(s) for all employees according to company standard. - Establish vendor engagement, pricing and purchase SLA. - Set up IT assets and maintenance system to ensure ticketing, SLA, up to...

  • IT Helpdesk

    6 months ago


    Jakarta, Indonesia PT Adi Data Informatika Full time

    AdiData is an IT company focus in providing total IT Business Solutions, IT Infrastructures and IT Services to our customers. Our team has a lot of experiences in delivering the best IT Business Solutions, IT Infrastructures and IT Services with the latest trend, latest products/technologies and high quality of services. Deskripsi Pekerjaan Melakukan...

  • IT Helpdesk Support

    4 weeks ago


    Jakarta, Indonesia PT Elabram Systems Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** TI, Network Engineer **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Reporting Directly to IT Service Delivery Specialist - Serve as the first contact with customers who need technical assistance via available channels - Layer 1 support for troubleshooting,...

  • Helpdesk

    6 months ago


    Jakarta, Indonesia PT Sinergy Informasi Pratama Full time

    **Qualification**: - Max 25 years old - **Diploma degree** majoring in Management/ Telecommunication / Computer Engineering / Electrical Engineering / Informatics or other related majors. - Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides). - Skilled in archiving documents neatly and...

  • IT Helpdesk

    7 months ago


    Jakarta, Indonesia PT Bank Ganesha Tbk Full time

    IT Helpdesk - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan...

  • IT Application Support

    6 months ago


    Jakarta, Indonesia PT Binajasa Sumber Sarana Full time

    IT Application Support - Tangerang Selatan - Min Pendidikan D3/S1 jurusan Teknik Informatika, Sistem Informasi, Ilmu Komputer / jurusan yang relevan - Minimal pengalaman 2 tahun sebagai IT Helpdesk / IT Service Desk - Memahami konsep ITIL ( Information Technology Infrastructure Library ) - Memiliki pemahaman terkait network, cloud, server, storage,...

  • IT Helpdesk

    6 months ago


    Jakarta, Indonesia Aero Systems Indonesia Full time

    Provides technical assistance and support to customers Receives and answers, within well-established guidelines, to call center questions and complaints Answers users' inquiries regarding software and hardware operation to resolve problems Dispatches service requests on a day-to-day basis and escalates issues to 2nd level troubleshooters Maintain a...

  • IT Helpdesk

    3 months ago


    Jakarta, Indonesia PT Bawana Margatama Full time

    Kualifikasi: 1. Memahami bahasa programing/query SQL Server / Oracle / PostgreSQL / Pyhton 2. Memiliki interpersonal & communication skill yang baik 3. Bersedia bekerja Shifting termasuk di hari libur 4. Kemampuan menganalisa permasalahan system 5. kemampuan problem solving atau menyelesaikan masalah 6. Freshgradute ok atau pengalaman 1 tahun di...

  • IT Helpdesk Executive

    6 months ago


    Jakarta, Indonesia Elabram Full time

    Job Description Melakukan troubleshooting dan mengidentifikasi permasalahan sehubungan dengan office 365, Windows 10 client, dan aplikasi aplikasi yang berada di sisi pengguna Melakukan pengawasan dan inventarisasi pergerakan barang barang IT yang ada kaitannya dengan laptop, pc, gadgeting ,dan peripheral Konfigurasi, Kontrol, dan Montoring CCTV, Printer,...

  • IT Helpdesk

    3 months ago


    Jakarta, Indonesia PT Solusi Kode Indonesia Full time

    Solecode is a leading digital transformation consultant dedicated to delivering rapid, high-quality solutions with exceptional UI/UX design and unmatched agility. We are committed to empowering enterprises on their digital transformation journey with innovative and effective strategies. We are currently seeking a skilled **IT Helpdesk** to join our team and...


  • Jakarta, Indonesia Technosoft SEA Pte Ltd Full time

    **Responsibilities**: - Research and identify solutions to software issues - Diagnose and troubleshoot system issues, including account setup and configuration - Ask customers targeted questions to quickly understand the root of the problem - Track system issues through to resolution, within agreed time limits - Properly escalate unresolved issues to...

  • IT Helpdesk

    3 months ago


    Jakarta, Indonesia Garena Full time

    Jakarta Engineering and Technology Entry Level As an IT Helpdesk, you will be part of a team to ensure the seamless operation of IT services at Garena by providing comprehensive IT support to end-users, maintaining IT assets, ensuring the security and efficiency of our IT systems, and supporting IT needs during events. **Job Description**: - Provide...

  • IT Helpdesk

    7 months ago


    Jakarta, Indonesia PT Tiga Daya Digital Indonesia (Eksad Technology) Full time

    Tiga Daya Digital Indonesia, a susidiary company of Triputra Group and DCI Group To be IT partner to enable client growth rapidly. Eksad Providing Services High Quality Based on Strong Experience in the industry and technology. Building the right IT Service Solution to enable it Partners in speeding up business development based on digital technology by...

  • Helpdesk

    2 months ago


    Jakarta, Indonesia PT Sinergy Informasi Pratama Full time

    **Qualification**: - Max 25 years old - **Diploma degree** majoring in Management/ Telecommunication / Computer Engineering / Electrical Engineering / Informatics or other related majors. - Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides). - Skilled in archiving documents neatly and...

  • Application Support

    6 months ago


    Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full time

    Support IT Application Perform the testing for any bug fix or improvements Perform the Regulatory activity Monitoring and close ticket assigned to the apps team Analyze the process and improvements Perform system development/programming A Bachelor Degree from Computer Sciences, Information Technology, or related Fresh graduates are welcome to apply Have...

  • Helpdesk

    6 months ago


    Jakarta, Indonesia ATI Business Group Full time

    **Responsibilities**: - You will provide helpdesk support to client customers, such as resetting passwords, creating access, and extending card validity for Virtual Credit Cards. - giving the solution for any issue related to the Virtual Credit Card to the client, etc. - You also need to work on problems of moderate scope where analysis of situations or...