Application Support Jr

6 months ago


Jakarta, Indonesia Mitra Integrasi Informatika Full time

**Application Support Leader**
- Mengikuti Kegiatan harian yang diadakan di TMMIN & Update hasil dari kegiatan tersebuk tim helpdesk
- Mengontrol ticketing & assigment yang masuk ke dalam team helpdesk
- Melakukan follow up eskalasi ke tim ISTD bersama L2 jika diperlukan
- Mengontrol Issue yang masuk berdasarkan Channel yang sudah disepakati
- Melakukan pembagian assigment penyelesaian ticketing ke L2, yang datang langsung dari Level Manajemen Atas
- Melakukan diskusi secara berkala untuk improvement tim helpdesk
- Melakukan displinary action untuk setiap member tim helpdesk yang melanggar aturan yang ditentukan

Memastikan tim helpdesk bekerja dengan baik sesuai dengan SOW yang ditentukan



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