Customer Support Representative
8 months ago
RESPONSIBILITIES:
- Provide accurate and timely information about our products, services, and policies.
- Assist customers in resolving issues, complaints, or technical problems with empathy and efficiency.
- Record and document customer interactions, inquiries, and resolutions accurately in our CRM system.
- Escalate complex issues to the appropriate team or department for further resolution.
- Identify opportunities for process improvement and share customer feedback with the relevant teams.
- Maintain a deep understanding of our products and services to assist customers effectively.
- Strive to meet or exceed established customer service and performance targets.
- Collaborate with colleagues and team members to provide seamless customer support.
- Stay up-to-date with industry trends, product updates, and company announcements.
QUALIFICATIONS:
- Bachelor's degree in IT, Healthcare Informatics, or related field preferred.
- Proven experience in a customer support or service role.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and critical-thinking abilities.
- Ability to remain calm and professional in high-pressure situations.
- Empathy and patience in dealing with customer inquiries and concerns.
- Familiarity with customer service software and CRM systems is a plus.
- Adaptability and willingness to learn new tools and technologies.
- Customer-centric mindset and a commitment to delivering exceptional service.
- Basic knowledge of the company's products or services.
- Flexibility to work various shifts, including evenings and weekends, if required
Jenis Pekerjaan: Penuh Waktu, Kontrak
-
Customer Service Representative
7 months ago
Yogyakarta, Indonesia PT. PEOPLE SEARCH INTERNATIONAL Full timeOur client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into customer issues - Provide effective...
-
[indonesia] Customer Service Representatives
3 weeks ago
Yogyakarta, Indonesia ADI Consulting Full time**Customer Service Representatives - BPO company** Open to applicants of Vietnamese nationality only Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Salary range**: 750 - 900 USD Gross **Responsibilities**: - Manage a high volume of calls in a timely and...
-
Customer Service Representatives
6 months ago
Yogyakarta, Indonesia ADI Consulting Full time**Customer Service Representatives - BPO company** Open to applicants of Thai and Vietnamese nationality only Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately...
-
Customer Service Representative
6 months ago
Yogyakarta, Indonesia Gratitude Inc. Full time**Gratitude Inc.** is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...
-
Customer Service Representative
3 months ago
Yogyakarta, Indonesia Beauty Lux Full timeCustomer Service Representative - Pria / Wanita usia maksimal 30 tahun - Pendidikan mínimal S1, D3, SMA segala jurusan - Berpenampilan menarik - Pengalaman di bidang Skincare mínimal 1 tahun - Menyukai dunia pelayanan - Bersedia shifting, masuk di weekend - Siap Bekerja dengan Target "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan...
-
Customer Support
2 months ago
Yogyakarta, Indonesia CV Baby Cloudfoam Full time_Kami adalah perusahaan yang bergerak di bidang penjualan peralatan perlengkapan ibu dan bayi. Saat ini, kami mencari individu yang berdedikasi dan bersemangat untuk bergabung dengan tim kami sebagai Customer Support. Jika Anda memiliki kemampuan komunikasi yang luar biasa dan pengalaman di bidang yang sama, kami ingin mendengar dari Anda!_ Tugas Utama: -...
-
Customer Support Manager
6 months ago
Yogyakarta, Indonesia Exely Full time**Exely **is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our...
-
Telesales Representative
3 months ago
Yogyakarta, Indonesia Professional Outsourcing Solutions Full timePT Indodev Niaga Internet Outsource Telesales representatives are responsible for generating new sales leads and securing initial meetings with potential customers. They focus on understanding customer needs to effectively close sales, document customer information and purchases, and address inquiries from prospects. **Benefit** - Overtime: No
-
Hybrid Healthcare Representative
6 months ago
Yogyakarta, Indonesia Pfizer Full timeDriving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients. Ensuring customers gain best value from the services, in conjunction with the Pfizer Virtual Health Representative team who are on hand providing virtual support. - Leading...
-
Customer Support Specialist
6 months ago
Yogyakarta, Indonesia exabytes Full time**GROW your career with Exabytes**: We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career,...
-
Sales Representative
4 weeks ago
Yogyakarta, Indonesia Wifkain Full time1. Bertugas mempromosikan dan menjualkan produk sunpride di lokasi penjualan (tenda, stand, parasol, dan sejenisnya) untuk menarik minat pembeli. 2. Melakukan penawaran produk Sunpride ke new customer Jenis Pekerjaan: Kontrak Panjang kontrak: 3 bulan Pengalaman: - Sales Promotion Representative: 1 tahun (Diutamakan)
-
Customer Service Representativenative Vietnamese
6 months ago
Yogyakarta, Indonesia Tekrecruiters Full time**Client Service Representative** Duties & Responsibilities: callbacks. - Understand customer inquiries and ensure they are answered or routed through the appropriate support channel. - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following the client’s...
-
Customer Service Representativenative Vietnamese
6 months ago
Yogyakarta, Indonesia Tekrecruiters Full time**Client Service Representative** Duties & Responsibilities: callbacks. - Understand customer inquiries and ensure they are answered or routed through the appropriate support channel. - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following the client’s...
-
Sales Representative
7 months ago
Yogyakarta, Indonesia PT Laysander Technology Full time**Jadilah Sales Representative di Laysander jika anda**: - Suka bertemu orang baru dan suka mengembangkan usaha klien - Mempunyai leadership yang kuat, ceria dan menyenangkan - Memiliki kepribadian menarik dan percaya diri tinggi **Yang akan anda lakukan** - Melakukan kunjungan ke customer yang berpotensi - Mempromosikan product ke individu atau...
-
English Customer Service
2 weeks ago
Yogyakarta, Indonesia Ivosights Full timeMinimum education of D3 in any major Proficient in English (at least B2) Experience as customer service representative is preferred Willing to work in Yogyakarta with shifting schedule **Job Type**: Contract **Education**: - D1-D4 (preferred) **Experience**: - Customer Service: 1 year (required) **Language**: - English (required) - Mandarin...
-
Customer Support
6 months ago
Yogyakarta, Indonesia Airpaz.com Full time**Identify customer needs and guide customers by using particular features**: - **Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)**: - **Monitor customer complaints on social media and reach out to provide assistance**: - **Inform customers on any new features and its functions**: - **Conduct...
-
Customer Support Operations Team Leader
6 months ago
Yogyakarta, Indonesia Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...
-
Hybrid Reprensentative
6 months ago
Yogyakarta, Indonesia Pfizer Full timeThe Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of medicines and innovative digital service that will help elevate Health Care...
-
Team Leader Customer Service E-commerce Fintech
6 months ago
Yogyakarta, Indonesia Convergence Full time**Position**: Team Leader Customer Service E-Commerce Fintech **Company**: Convergence **Location**: Yogyakarta, Jogja, Indonesia **Contract Details**: Full-time **Job Summary**: We are looking for an experienced and motivated Team Leader in Customer Service E-Commerce Fintech to join our team at Convergence in Yogyakarta, Jogja, Indonesia. You will be...
-
Customer Support
7 months ago
Yogyakarta, Indonesia Airpaz.com Full timeIdentify customer needs and guide customers by using particular features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Monitor customer complaints on social media and reach out to provide assistance - Inform customers on any new features and its functions - Conduct after sales services -...