Customer Support

**Exely **is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our...

RESPONSIBILITIES: - Provide accurate and timely information about our products, services, and policies. - Assist customers in resolving issues, complaints, or technical problems with empathy and efficiency. - Record and document customer interactions, inquiries, and resolutions accurately in our CRM system. - Escalate complex issues to the appropriate team...

**GROW your career with Exabytes**: We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career,...

**Identify customer needs and guide customers by using particular features**: - **Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)**: - **Monitor customer complaints on social media and reach out to provide assistance**: - **Inform customers on any new features and its functions**: - **Conduct...

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

Identify customer needs and guide customers by using particular features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Monitor customer complaints on social media and reach out to provide assistance - Inform customers on any new features and its functions - Conduct after sales services -...

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 1 Million...

Responsibilities: - Efficiently handle customer inquiries and complaints through Omni channel (Chat) or Inbound call (voice) - Escalate complex issues to the Team Lead for resolution - Maintain a typing speed of at least 50 words per minute - Exhibit effective communication and active listening skills - Collaborate with team members to ensure seamless...

**Minimum Requirement** 1. Must possess a College Degree 2. Must have experience in a similar role, demonstrating an understanding of the job functions and requirements 3. Strong analytical thinking and problem-solving abilities. 4. Proficient in basic English for effective communication. 5. Demonstrates effective communication skills, with an emphasis...

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

Handle User complaints which manifest as incoming Ticket in Resolution Tools - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - To exceed customers' expectations in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. - Acknowledging and resolving...

**Role : Customer Service** **Placement : Kab. Sleman, Yogyakarta** **Status : Urgent** **Responsibilities**: - Identify and escalate priority issues through appropriate channels. - Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries. - Meet all key performance indicators set by the...

Have a minimum D3/ S1 - Experience as a customer support min 1 year - Strong customer care skills and active listening - Familiar with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time...

Have a minimum D3/ S1 - Experience as a customer support min 1 year - Strong customer care skills and active listening - Familiar with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time...

**Responsibilities**: - Identify and escalate priority issues through appropriate channels. - Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries. - Meet all key performance indicators set by the company and client. - Work with other team members in identifying better ways in providing...

Have a minimum D3/ S1 - Experience as a customer support min 1 year - willing to work shifting - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Fast...

Have a minimum D3/ S1 - Experience as a customer support min 1 year - willing to work shifting - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Good Command...

Have a minimum D3/ S1 - Experience as a customer support min 1 year - Strong customer care skills and active listening - Familiar with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time...

Have a minimum D3/ S1 - Experience as a customer support min 1 year - willing to work shifting - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Good Command...

Have a minimum D3/S1 - Experience as a customer support min 1 year will be a plus - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Good command of English...