Customer Service Representativenative Vietnamese

4 months ago


Yogyakarta, Indonesia Tekrecruiters Full time

**Client Service Representative**

Duties & Responsibilities:
callbacks.
- Understand customer inquiries and ensure they are answered or routed

through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and

escalated as required.
- Perform all procedures accurately, including following the client’s documented call flows, work processes, data entry requirements, and complaint management processes.
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure

customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner

following the client’s processes.
- Able to read, write, and speak fluently and spontaneously in Vietnamese.

Qualifications:

- Rotational Shifts
- Valid passport more than 18 months
- Salary Negotiable (will be based on cdd experience)
- CS experience is preferred but not mandatory.

Benefit:
a. Social Secure (Death & Accident of Work)

b. National Health Insurance

c. Visa/working for Incoming to Indonesia

d. Ticketing for Coming to Indonesia

e. Support to find out option of Boarding House

**Salary**: Rp95,000 - Rp999,000 per month

Khả năng di chuyển đến nơi làm/chuyển nhà:

- Yogyakarta: Có khả năng di chuyển đến nơi làm một cách chắc chắn hoặc lên kế hoạch chuyển nhà trước khi bắt đầu làm việc (Bắt buộc)

Câu hỏi tuyển dụng:

- Are you Native Vietnamese
- What is your Current Salary?
- What is your Expected Salary?
- What is your Notice Period?
- What is your WhatsApp Number?
- Can you do Rotational Shifts?
- Do you have a Valid Passport?

Kinh nghiệm làm việc:

- Vietnamese: 1 năm (Bắt buộc)
- Customer support: 1 năm (Bắt buộc)
- English: 1 năm (Ưu tiên)



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