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Customer Service Representativenative Vietnamese
1 week ago
**Client Service Representative**
Duties & Responsibilities:
callbacks.
- Understand customer inquiries and ensure they are answered or routed
through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and
escalated as required.
- Perform all procedures accurately, including following the client’s documented call flows, work processes, data entry requirements, and complaint management processes.
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure
customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner
following the client’s processes.
- Able to read, write, and speak fluently and spontaneously in Vietnamese.
Qualifications:
- Rotational Shifts
- Valid passport more than 18 months
- Salary Negotiable (will be based on cdd experience)
- CS experience is preferred but not mandatory.
Benefit:
a. Social Secure (Death & Accident of Work)
b. National Health Insurance
c. Visa/working for Incoming to Indonesia
d. Ticketing for Coming to Indonesia
e. Support to find out option of Boarding House
**Salary**: Rp95,000 - Rp999,000 per month
Khả năng di chuyển đến nơi làm/chuyển nhà:
- Yogyakarta: Có khả năng di chuyển đến nơi làm một cách chắc chắn hoặc lên kế hoạch chuyển nhà trước khi bắt đầu làm việc (Bắt buộc)
Câu hỏi tuyển dụng:
- Are you Native Vietnamese
- What is your Current Salary?
- What is your Expected Salary?
- What is your Notice Period?
- What is your WhatsApp Number?
- Can you do Rotational Shifts?
- Do you have a Valid Passport?
Kinh nghiệm làm việc:
- Vietnamese: 1 năm (Bắt buộc)
- Customer support: 1 năm (Bắt buộc)
- English: 1 năm (Ưu tiên)
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Yogyakarta, Indonesia Tekrecruiters Full time**Client Service Representative** Duties & Responsibilities: callbacks. - Understand customer inquiries and ensure they are answered or routed through the appropriate support channel. - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following the client’s...
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