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Client Service Management
4 weeks ago
Job Description:
- Listen to tenant concerns, issues and questions; identify and assess tenant needs to achieve satisfaction
- Build sustainable relationships and trust with tenants through open and interactive communication
- Provide accurate, valid and complete information by using the right methods or tools
- Handle tenant complaints, provide appropriate solutions and alternatives within the time limits, also follow up to ensure resolution
- Keep records of tenant interactions, process tenant accounts and file documents
- Take the extra mile to engage tenants and develop revenue tenants for long-term business
Qualification:
- Minimum Bachelor Degree in communication, management or related field.
- Experiencne in logistic industry
- Have a can-do and positive attitude, and willingness to get to the core of an issue and go beyond the extra mile
- Fluent in English is a plus
- Willing to be placed in South Jakarta
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