Client Services Support

2 days ago


Jakarta, Indonesia Deutsche Bank Full time

**Job Responsibilities**:**The individual is appointed to play roles in managing clients’ relationship related to Core Custody products and also becoming escalation point for Global Securities Operations (GSO) for any issue that require client’s involvement.**

**General responsibilities of the SeS RTM are**:

- **Manage and service institutional foreign and domestic clients on core custody product ranges**
- **Complete clients’ regular service reviews, due diligence questionnaires and visit.**
- **Lead and manage Service Level Agreement (SLA) with clients and make any revision to the SLA whenever necessary.**
- **Assisting the Accountable Client Officer (ACO) in performing KYC process to clients.**
- **Working with market information officer to ensure timely update to clients on latest market developments and product initiatives.**
- **Work closely with Sales and Product Management team when there is any new products or enhancements to the current services to client.**
- **Work closely with Operations team within the bank (i.e. GSO, GMO, GCO and CLM) in managing services to clients.**
- **Ensure compliance to all regulatory requirements related to custody processes in RTM and necessary. documentations in place.**
- **Other duties as assigned.**

**Qualities Required**:

- Business minded individual who is a Client Focused, energetic and innovative, and mature in their business judgment
- Self-confident and performance driven
- Ability to articulate, formulate and deliver high quality presentations and communicate with client and all levels of management
- Ability to work in co-operative manner with all stakeholders in the bank.
- Good working knowledge of the securities / banking practices and regulations of Indonesia
- Strong verbal and written communication skills in both English and Indonesian

**Experience / Qualifications**:

- Individuals with custody experience or with background in Custodian Bank is an advantage
- Proven experience in client facing roles.
- Fully conversant in both English and Indonesian, including written communication

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.



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