Cloud Sales Specialist
5 months ago
Your Role and Responsibilities
To Be Successful In This Role You
Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent
Deeply understand customer business and technology needs; become the face of IBM to the customer
Serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings
Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Have handled difficult customers or situations and can demonstrate resolutions
Willingness to take initiative and tackle things on your own
Ability to navigate data and people to find answers
Execute customer success plan to drive adoption post-deployment
At least 15 years of experience in Customer Success, Professional Services and/or Services Industries, as Technical Sales (e.g. as technical customer success manager, consultant, pre-sales, enterprise architect or equivalent)
Technical understanding and hands-on experience with Containers, OpenShift or equivalent, Value Prop, Use Cases, Competitive Differentiation
Technical understanding of IBM Software and Cloud Services
Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
Analytical mindset and problem-solving skills
Strong interpersonal relationship building and executive communications skills
Can manage multiple customer accounts and projects simultaneously
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