Customer Success Assistant Manager
7 months ago
**Onboard new customers and improve the onboarding process**:
- Guide new customers through the initial setup and usage of the product/service.
- Continuously evaluate and enhance the onboarding materials and procedures to ensure a seamless customer experience.
- ** Analyze customer needs**:
- Conduct regular assessments to understand and anticipate customer requirements and preferences.
- Gather and analyze customer feedback to inform product/service improvements.
- ** Ensure customer renewals & retention, and minimize customer churn**:
- Develop and implement strategies to maintain high customer retention rates.
- Identify and address potential issues that may lead to customer churn.
- ** Drive business growth and revenue**:
- Identify opportunities for upselling and cross-selling products/services to existing customers.
- Collaborate with sales and marketing teams to support business growth initiatives.
- ** Advocate for customers**:
- Serve as the voice of the customer within the organization to ensure their needs and feedback are considered in decision-making processes.
- Foster strong relationships with customers to understand their long-term goals and challenges.
- ** Develop, evaluate, and improve materials for customers**:
- Create and maintain comprehensive resources such as user guides, FAQs, and tutorials.
- Regularly review and update customer support materials to ensure they are effective and up-to-date.
- ** Deliver customer solutions**:
- Provide timely and effective solutions to customer issues and inquiries.
- Coordinate with internal teams to resolve complex problems and improve customer satisfaction.
- ** Promote customer loyalty**:
- Implement programs and initiatives designed to enhance customer loyalty and satisfaction.
- Regularly engage with customers to build trust and long-term relationships.
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Customer Success Intern
2 months ago
Jakarta, Indonesia Kalibrr Full time**Key Responsibilities**: **Customer Support**: Assist in managing B2B (employer) customer support chats, addressing inquiries and resolving issues promptly. Maintain a high level of customer satisfaction by delivering professional and friendly service. **Account Management**: Support the Customer Success team in managing employer accounts. Monitor client...
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Customer Success Manager
6 months ago
Jakarta, Indonesia Kredivo Group Full timeWhat you will do: - Analyse how to grow Transaction with the merchant/partner - Liase & day to day management with merchant/partner - Work across functions in Business Development Team on merchant success, ensuring timely communication & merchant visibility. - Setting partner/merchant priorities, promo planning & user education. - Provide merchant...
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Customer Success Manager
7 months ago
Jakarta, Indonesia Crimson Education Full time**Our Mission** Creating the Education system for the 22nd Century. **Our Vision** Building the Leaders of Tomorrow. **What this role is responsible for**: The **Student Success Manager** is responsible for the student experience at Crimson. The Student Success Manager is the main point of contact for the student and family, supporting the student in the...
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Customer Success Manager
6 months ago
Jakarta, Indonesia McEasy Full time**Uraian Pekerjaan** - Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions - Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization. - Monitor customer health metrics, identify churn...
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Customer Success Manager
6 months ago
Jakarta, Indonesia FinAccel Full timeFinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally. Our first product, Kredivo, which integrates at merchant checkout, qualifies ecommerce buyers for instant ecommerce purchase financing...
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Customer Success Manager
1 month ago
Jakarta, Indonesia Cira Apps Ltd Full time**About us**: Cira Apps Limited is a SaaS company with solutions that enhance Office 365 productivity for iPhone and Android business users. CiraSync, the flagship product, is used by more than 12,000 companies to provide productivity gains and cost savings of contact and calendar automation. Cira Apps Ltd is a B2B provider of high-quality enterprise...
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Customer Success Manager
3 months ago
Jakarta, Indonesia f5 Full timeEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Role Overview: Sounds interesting? Read on! What You’ll Do: - Ensure the success of F5 Low Touch Distributed Cloud customers by...
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Customer Success Manager
3 months ago
Jakarta, Indonesia PST.AG Full time**Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...
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Customer Success Manager
6 months ago
Jakarta, Indonesia Curv Group LLC Full time**Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...
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Strategic Customer Success Manager, Indonesia
6 months ago
Jakarta, Indonesia Cloudera Full timeBusiness Area: Support Seniority Level: Mid-Senior level **Job Description**: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open...
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Customer Success Supervsior
2 months ago
Jakarta, Indonesia Kalibrr Full time**Key Responsibilities**: **Team Leadership**: Lead, mentor, and manage the customer success team to achieve high performance and professional growth. Set clear goals and KPIs for team members; monitor and evaluate their performance. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client needs promptly and...
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Customer Success Manager
3 months ago
Jakarta, Indonesia Cisco Systems Full time**What You'll Do**: As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
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Customer Success Manager
7 months ago
Jakarta, Indonesia Adjust Full timeAdjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust's powerful measurement...
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Customer Success Manager, Indonesia
1 month ago
Jakarta, Indonesia Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
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Customer Success Manager
7 months ago
Jakarta, Indonesia Sopro Full time**Job description** With offices in Brighton, Skopje and Miami, plus a team in Serbia, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to global brands. Sopro revolutionised prospecting when we started eight years ago, and we continue to operate at the cutting edge. Our technology, data,...
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Customer Success Manager
3 months ago
Jakarta, Indonesia SAP Full time**Requisition ID**:398543** **Work Area**:Sales** **Expected Travel**:0 - 100%** **Career Status**:Graduate** **Employment Type**:Regular Full Time** **Career Level**:T2** **Hiring Manager**:Anette Karlsson** **Recruiter Name**:Jini Perera** **Additional Locations**: What we offer We help the world run better. Who you’ll become As a part of joining the...
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Customer Success Executive
6 months ago
Jakarta, Indonesia Infobip Ltd Full timeAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s...
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Customer Success Account Manager
6 months ago
Jakarta, Indonesia Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
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Customer Success Engineer
3 months ago
Jakarta, Indonesia EIS Group Full time**Description**: - Maintain a deep understanding of F5 distributed Cloud Solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities - Help customers consistently achieve their business outcomes following the Low touch Digital Processes - Monitor adoption and...
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Customer Success
3 weeks ago
Jakarta, Indonesia PT SPC Full timeBerinteraksi dengan key merchants, membantu menyelesaikan problem dan menjawab pertanyaan - Secara proaktif dapat menemukan dan memperbaiki permasalahan yang dapat memengaruhi kepuasan atau retensi customer - Identifikasi peluang untuk cross-selling dan up-selling dengan merekomendasikan produk atau layanan tambahan yang sesuai dengan customer - Identifikasi...