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Project Logistics Customer Excellence Supervisor

5 months ago

Balikpapan, Indonesia Kuehne Nagel Full time
Are you passionate about delivering exceptional customer experiences in the dynamic world of freight forwarding? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you Your Role Your primary objective will be to lead a team of specialists for more than one account, ensuring a high level of customer excellence through the organizing + supervising of all orders. You will also identify + execute opportunities to increase revenue. Your Responsibilities
  • To ensure the highest levels of productivity are evident + maintained, while identifying tasks for centralization + automation, working with key stakeholders to transition such tasks.
  • To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
  • To ensure that all team members are skilled + training industry knowledge, customer care, processes + systems.
  • To identify opportunities to grow business within the customer portfolios, then work with key stakeholders to prepare + execute development + growth plans.
  • To ensure the timely completion of all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
  • To act as the escalation point for appropriate corrective actions to prevent a re-occurrence of customer complaints.
  • To report incidents + hazards as per the relevant working instructions.
  • To monitor operational performance of all suppliers (including HSE compliance) + implement corrective or preventative actions + escalate to management if required.
Your Skills and Experiences
  • Bachelorâs degree or equivalent experience preferred.
  • Min. 3 years experience in related field and role
  • Proven leadership abilities with a focus on motivating and developing team members.
  • Excellent communication, analytical and problem-solving skills.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Proficiency in relevant software and systems.
  • Ability to converse fluently in Bahasa Indonesia and English.