Restaurant Assistant Manager
2 weeks ago
Overseeing daily restaurant operations, ensuring smooth execution during each shift, and maintaining service and operational standards. Acts as the second-in-command, supporting staff supervision, guest service, and reporting to the Restaurant Manager
**1. Operational Support**
- Support the Restaurant Manager in coordinating daily operations across service areas.
- Supervise shifts to ensure service flow and guest satisfaction.
- Conduct pre-shift briefings and monitor adherence to SOPs.
- Assist in resolving minor operational issues and escalate major concerns to the Restaurant Manager.
**2. Staff Supervision & Coaching**
- Oversee service staff during assigned shifts to ensure productivity and adherence to standards.
- Provide on-the-job coaching and support for new staff.
- Assist in scheduling and monitoring staff attendance when delegated.
**3. Guest Service & Issue Handling**
- Be present on the floor to ensure excellent guest experience.
- Handle guest requests and complaints promptly; escalate unresolved cases to the Restaurant Manager.
- Support special arrangements (VIP, events) when needed.
**4. Administrative & Reporting Support**
- Assist in preparing daily shift reports, incident logs, and inventory checks.
- Monitor usage of POS systems and support cash handling as needed.
- Maintain communication with the Restaurant Manager regarding any operational or staff concerns.
**5. Compliance & Standards**
- Ensure compliance with health, safety, and hygiene standards during shifts.
- Conduct spot checks on cleanliness, food safety, and service readiness.
Jenis Pekerjaan: Penuh Waktu
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