Custody & Customer Care Manager

1 week ago


Karawaci Banten, Indonesia PT Bank Nationalnobu Tbk Full time 120,000,000 - 180,000,000 per year

What you'll be doing

  • Manage the custody and safekeeping of client assets and documents
  • Ensure exceptional customer service and support for clients
  • Oversee the processing of client transactions and requests
  • Implement and maintain efficient operational processes and controls
  • Analyse customer data and feedback to identify areas for improvement
  • Collaborate with cross-functional teams to enhance the customer experience
  • Supervise and develop a team of customer care professionals

What we're looking for

  • Significant experience (8+ years) in a custody or customer care role within the real estate or property development industry
  • Strong understanding of retail and property development operations and regulations
  • Excellent customer service and problem-solving skills
  • Proven ability to manage and develop a team
  • Proficiency in data analysis and reporting
  • Strong communication and interpersonal skills
  • A degree in Business, Finance, or a related field


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