Facility Manager

2 weeks ago

Kecamatan Karawaci Banten, Indonesia Ace Padel Club Full time 4,000,000 - 8,000,000 per year

We are looking for a proactive and service-oriented
Facility Manager
 to oversee the daily operations at Ace Padel Club. This role is ideal for someone who thrives in a dynamic environment, enjoys solving problems, and is passionate about delivering exceptional experiences for members and guests.

Key responsibilities

  • Ensure daily cleanliness, hygiene, and maintenance standards across all club facilities.
  • Manage and supervise front-line staff, including cleaning, reception, and support teams.
  • Monitor and troubleshoot booking systems, digital check-in platforms, and app-based services.
  • Handle customer inquiries, feedback, and complaints with professionalism and empathy.
  • Maintain service excellence through on-the-ground supervision and quality control.
  • Collaborate with marketing, tech, and operations teams to implement new initiatives.
  • Monitor inventory of supplies and coordinate with vendors as needed.
  • Create and manage shift schedules to ensure sufficient manpower during operational hours.
  • Respond quickly to operational disruptions (e.g., power outages, court issues, system glitches).
  • Report key metrics, insights, and improvement ideas to senior management.

Job Recquirements

  • Minimum 
    3 years of experience
     in a customer-facing or facility management role (e.g., Hotel Front Desk Manager, Fitness/Gym Supervisor, Coworking Operations Lead).
  • Strong attention to detail with a proactive approach to cleanliness and maintenance.
  • Excellent communication skills; able to handle customer complaints with clarity and empathy.
  • High digital literacy – familiar with apps, booking systems, and productivity tools (Google Sheets, Trello, CRM, etc.).
  • Proven problem-solving skills and ability to remain calm under pressure.
  • Experience in leading, training, and motivating operational staff.
  • Strong service mindset with a passion for hospitality.
  • Willingness to work weekends or flexible shifts as required.
  • Bachelor's degree preferred, but 
    relevant experience and leadership skills are highly valued
    .

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